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  • Blog Post: Information on Microsoft Dynamics Online Services and Heartbleed

    The Heartbleed vulnerability in OpenSSL ( CVE-2014-0160 ) has received a significant amount of attention recently. While the discovered issue is specific to OpenSSL, many customers are wondering whether this affects Microsoft’s offerings, specifically Microsoft Dynamics online services. This...
  • Blog Post: 3 tips for using social to drive sales leads

    Salespeople know that their book of business is built on personalized interactions. Social offers the ability to scale these interactions, leading to greater productivity, and ultimately, sales. This ability comes with expectations; customers are now accustomed to reps that follow their activity—and...
  • Blog Post: Microsoft Dynamics CRM and Parature – a match made for you

    Today’s announcement that Parature will join the Microsoft Dynamics family marks a significant milestone in our mission to enable organizations to deliver amazing customer experiences. The addition of Parature’s cloud service solutions not only strengthens the Microsoft Dynamics CRM offering...
  • Blog Post: Microsoft and InsideView: Helping Businesses Get Social

    In the Age of the Customer, people have quicker access to information, they are always connected and have a more powerful voice. That means businesses are increasingly looking at how they can deliver better customer experiences. CRM solutions should help you do this, however most systems on the market...
  • Blog Post: Microsoft Dynamics CRM Online Fall ‘13 Now Available!

    Today, I am happy to announce the general availability of Microsoft Dynamics CRM Online Fall ’13. We truly feel that this solution marks a turning point in the CRM software solution category, but instead of listening to us talk about, you can now go see for yourself. Start your trial today: http...
  • Blog Post: Microsoft Dynamics CRM Online Fall ’13 will go live in the next few weeks!

    As we complete our roll-out to our datacenters in Asia, EMEA and North America, I am pleased to announce that the global availability of Microsoft Dynamics CRM Online Fall ’13 will happen over the next few weeks! Companies looking for a cloud-based CRM solution that is built for modern business...
  • Blog Post: Are you delivering amazing customer experiences?

    Register today for our Global Premiere Event to hear from cutting edge companies who are! How often do you get a chance to peek under the hood of forward-thinking companies to glean insights you can apply to your own business? If you’re thinking—not often enough—then don’t...
  • Blog Post: The Microsoft Dynamics CRM 2013 Release Preview Guide is Here

    You know, it’s no secret that I've been in this business a long time. That gives me a pretty good perspective on what is out there when it comes to the world of CRM software, heck, I helped build a few myself. Thing is, the world is different than when I first got into this business. Buyers...
  • Blog Post: Introducing a more flexible and personal way to buy Microsoft Dynamics CRM Online

    We recently shared how the upcoming release of Microsoft Dynamics CRM 2013 will make business personal. Today, we are announcing how buying CRM will become more personal too. Since the introduction of Microsoft Dynamics CRM Online in April 2008, we have offered a single license at a single price point...
  • Blog Post: Making Microsoft Dynamics CRM Personal

    You don’t have to be in the CRM software business to know that there have been some recent shifts in the market that have fundamentally changed things, all you have to be is a customer. Think about it, customers today are smarter. With a constant connection to the internet, they have quick access...
  • Blog Post: Announcing MarketingPilot 15 Designed for the New Marketer

    Our acquisition of MarketingPilot last November not only represented a significant step forward in marketing automation capabilities, but also provided a key piece in furthering our Microsoft Dynamics CRM vision to help organizations attract, retain and grow their customers in new ways. And today, at...
  • Blog Post: How Social Tools Lead To Business Opportunities

    Business success hinges on one or more of the following aspirations: increasing revenue, driving customer loyalty and identifying new business opportunities. These days everyone is looking for the silver bullet to achieve success. For years, we have been focusing on the business benefits of increasing...
  • Blog Post: Announcing Microsoft Dynamics CRM December 2012 Service Update

    Today is an exciting day as we are announcing broader availability of the Microsoft Dynamics CRM December 2012 Service Update . Our First Access customers and prospects shared praise for the business value offered as part of this release. New features and capabilities being offered include a modern,...
  • Blog Post: Becoming a Dynamic Sales Team

    I spend a lot of time talking with sales executives and sales professionals. I present at industry conferences; I speak with our prospects and customers, and I participate in online communities where sales people congregate. In the last year a key theme has been: How to transform the way we sell given...
  • Blog Post: Microsoft Dynamics CRM Steps Forward in the Marketing Automation Space

    The Microsoft Dynamics CRM team continues to execute against a vision to help organizations better attract, retain, and grow their customers. Our goal is to deliver more compelling finished applications, modern user experiences with simplified user interfaces, and an open and extensible platform for...
  • Blog Post: Telling Incredible Customer Stories

    Working in marketing on the Microsoft Dynamics CRM team means I get to work with a lot of amazing and unique customers and find out ways that they are benefitting from using our solutions. I have the great fortune of learning about these companies so I can share their stories with the world. When my...
  • Blog Post: The Connected Enterprise: Embracing social technologies to drive the Dynamic Business

    In my job I talk to hundreds of organizations each year, big and small. The conversations are all about how they want to improve their sales, service and marketing capabilities. I keenly listen to their business challenges and offer suggestions on how solutions from Microsoft can help them with their...
  • Blog Post: Q2 2012 Service Update – New delivery schedule

    The Microsoft Dynamics CRM team is committed to delivering familiar, connected and intelligent CRM experiences to the 33,000 organizations worldwide that power their sales, service and marketing processes with Microsoft Dynamics CRM. We strive to balance a high standard of quality with our aspiration...
  • Blog Post: The golden ticket to customer delight

    Microsoft Dynamics has a vibrant partner ecosystem of which we are very proud. Our partners work with us to provide an array of products and services to meet the complex needs of our customers—which is, above all else, our most important priority. With Microsoft Dynamics CRM, we are providing a...
  • Blog Post: Love Your Business Application

    Hello CRM Connection Community, We are extremely excited to share our vision, product roadmap and product demos at Convergence 2012 in Houston . In the lead up to Convergence I wanted to call your attention to a terrific article written in Forbes by Craig Dewar titled "The Case for Loving Your...
  • Blog Post: CRM Anywhere

    Over the last few months I have spent a lot of time meeting with customers, partners and industry leaders around the world on the current trends effecting businesses. The discussions have been fascinating! An interesting theme emerged around technology. The most common questions put to me were what are...
  • Blog Post: “The Big Bet”

    Business applications, as I see them, are a critical component of business success. Throughout my 20+ years in the industry I've worked with countless customers of all sizes around the globe that would absolutely agree that their core business infrastructure is essential to their long-term viability...
  • Blog Post: Amplify your selling power with Microsoft Dynamics CRM

    A great salesperson is priceless. You deserve a tool where the art of selling meets the science of winning. In this new video we focus on productivity from the perspective of the salesperson and what they need in a CRM application. Great salespeople… Understand the value of insight ...
  • Blog Post: Data…. The New Marketing Creative

    Data. You've got a LOT of it. You use it every day for reporting and analysis to determine effective campaign management to your clients and prospects. But with 600 Tweets , 20,000 Bing searches, and 700 Facebook posts per second, marketers are no longer in control of their brands, thanks to the...
  • Blog Post: Unlock the Voice of your People

    We get a lot of questions from customers about the value of social capabilities in business applications. They're skeptical. They tell us that before they invest in social tools, they want to be sure they're giving their teams greater power to make a difference. What they don't want is to...