The General Data Protection Regulation, or GDPR, is fundamentally about protecting and enabling the privacy rights of individuals Learn more about GDPR and Microsoft's commitment to security at the Microsoft Trust Center.
The Dynamics 365 team is committed to helping our customers meet their GDPR requirements. In the Microsoft Documents site, you will find information and a number of resources to help you understand how Dynamics supports GDPR and tools for our customers to define and support their GDPR obligations.
Visit the site to access the following types of information:
Read more about Microsoft’s commitment to GDPR, privacy and putting customers in control of their own data in this post.
Microsoft delivers new features and improvements to Dynamics 365 (online) through service updates that are periodically delivered to customers. To ensure our customers always get the best possible value, we recommend you update to the latest major version when it becomes available.
Our update policy defines how customers move from one version to the next. We realize that in certain circumstances, some customers are unable to update their solutions with the frequency of Microsoft’s updates, so customers have the ability to provide consent prior to updating their organization. Customers have the choice to take the two updates as they become available or take only one update per year. If a customer chooses to take only one update per year, this update becomes mandatory and the customer will be required to take the update during the available dates for that release.
In keeping with this policy, all organizations running version 8.1 (two versions behind the current version) will be upgraded to Dynamics 365 (online), version 9.0.2. The automatic update will take place during your normal maintenance window.
For more details about the upgrade and to view the frequently asked questions, review this post on the Dynamics 365 Customer Engagement Team Blog.
At the beginning of the year, Microsoft set out to bridge the gap between Dynamics 365 App for Outlook, the future of Dynamics 365 and Outlook integration, and the legacy Outlook add-in, Dynamics 365 for Outlook. We are excited to announce the latest improvements to server-side synchronization and Dynamics 365 App for Outlook as a step in that direction.
With the latest release of Dynamics 365 (online) version 8.2, customers now have the capability to track emails, appointments, and tasks in Outlook with a special “Tracked to Dynamics 365” Outlook category enabled through server-side synchronization. Assigning this category to an email, appointment, or task in Outlook will track the item to Dynamics 365. Similarly, removing the category from a tracked email, appointment, or task will untrack it in Dynamics 365.
Category-based tracking via server-side synchronization is an opt-in experience. This is currently available on Dynamics 365 (online) version 8.2, with support for version 9.0 soon to follow. For more information on how it works, see this post.
Several key enhancements and updates to EasyRepro for Dynamics 365 and Model-Driven standalone apps from PowerApps.com are now available. This release includes capabilities to get developers up and running quickly with more pre-defined tests, support for the Unified Interface and updates to support the Chrome Browser.
Support for Unified Interface
The additional libraries will help developers author and run tests using EasyRepro supporting Dynamics 365 versions 9.0.2 and above.
Over 100 standard tests for the Web Client and over 50 tests for the Unified Interface (UCI) have been added to the download. The sample test bank covers create, retrieve, update, and delete scenarios for multiple entities including contacts, opportunities, accounts, leads, and cases.
Additional Client Telemetry
Additional client telemetry is included via the Window.Performance browser interface. The Window.Performance interface provides access to navigation and resource timing performance and related information for the current test you are running.
The API libraries have been updated to support the latest Chrome Browser (up to 67)
For more information, see the Spring 2018 update for EasyRepro blog post.
Service Update 8 for Microsoft Dynamics 365 8.2.2 (online) is now available.
Resolved issues include:
For more information, review this post on the Microsoft Support site.
The latest update to the Field Service and Project Service Automation solutions for Dynamics 365 version 9.0.x is now available. To update to this release, visit the Admin Center for Dynamics 365 online, solutions page to install the update. For details, refer How to Install, Update a Preferred Solution. This update includes improvements to quality, performance, and usability based on customer feedback and requests.
Field Service enhancements (v18.104.22.168)
Project Service Automation (v22.214.171.124) Enhancements
For more information review this blog post.
Universal Resource Scheduling Enhancements
Note: Improvements and bug fixes for Universal Resource Scheduling apply to Field Service and Project Service Automation as well as to other schedulable entities in the Sales or Service applications.
New features include:
For more information and to see before and after screen shots of the changes, review What’s new in Universal Resource Scheduling for Dynamics 365 May 2018 Update in the Dynamics 365 Customer Engagement Team Blog.
The Resource Scheduling Optimization Update 2.6 is now available.
New and updated features include:
For more information on additional new features and capabilities introduced in this release, review What’s New for Dynamics 365 Resource Scheduling Optimization v2.6 Release.
The Voice of the Customer app provides a new experience in survey and theme designing. The new survey designer provides a simple and intuitive experience to add, remove, and modify survey pages, sections, questions, and answers.
Click here to access the Voice of the Customer official documentation.
For more information review What’s new in Voice of the Customer version 9.0.1162 in the Dynamics 365 Customer Engagement Team Blog.
Microsoft Social Engagement 2018 Update 1.5 is now available.
Social Engagement now shows attached images and videos in private messages on Facebook and direct messages on Twitter directly in the post list.
For more information, visit Social Engagement Help & Training.
Customers can get the technical tips they need for Office 365, Azure and Dynamics 365 (Sales and Customer Service) via Dev Chat. From architecture and design to deployment, implementation and migration, customers can chat with a Microsoft support engineer for development tips to quickly resolve programming questions regarding the capability and services of Office 365, Azure and Dynamics 365 (available in English and Mandarin only).
Whether you are new to application development, new to the cloud or looking to amplify your app development journey, the Dev Chat experience will help you integrate Microsoft services into your unique solutions.
And now, Dev Chat has been expanded to include Dynamics 365 scenarios:
General topics include:
For more information, review this post on the Microsoft Partner Network Journey Blog.
NOTE: This service is available to Microsoft Azure, Office 365 and Dynamics 365 application developers within the Microsoft Partner Network (Network, Action Pack, Silver and Gold) at no cost. Not part of the Microsoft Partner Network? Join today.
Join us for the first-ever Microsoft Business Applications Summit, coming to Seattle, July 22–24. This all-new conference merges the best of the Microsoft Data Insights Summit, Convergence, and the Dynamics 365 Technical Conference – including deep-dives into connecting data, analytics, and guidance to achieve greater outcomes.
What’s in it for you?
This is an opportunity to access all things Dynamics 365, Power BI, Excel, PowerApps, and Microsoft Flow under one roof. Meet the engineers behind your favorite tools, hang out with like-minded explorers, and get hands-on with immersive breakout sessions and workshops.
For more information and to register, please visit the event website.
Join us in Orlando, September 24-28 for Microsoft Ignite. This conference offers attendees a chance to learn the latest insights and gain new skills from technology leaders and practitioners shaping the future of cloud, data, business intelligence, teamwork and productivity. From demos to keynotes, learn about new tech in a way that speaks to you. Plus, get exclusive access to the latest updates and developments across Microsoft’s products and solutions. This year’s keynote speaker is Microsoft’s very own Chief Executive Officer, Satya Nadella.
Registration is now open. You can view on demand videos and slide decks for Dynamics 365 from past Ignite conferences here.
Stay in the know on the latest Dynamics 365 events and training offerings, by viewing the Microsoft Events page. Using the filtering criteria on the left, search for In Person, Online and On Demand content for Dynamics 365.
Some upcoming events for June and July include:
NOTE: Some of the online training is tailored for Microsoft Partners however, non-members can join via a guest registration.
Interested in learning how other customers are implementing Microsoft Dynamics 365? Check out some of their stories in the Customer Evidence page and learn how Dynamics 365 customers are taking the lead in digital transformation.
Check out the new Dynamics 365 Experience site for the resources you need to connect to the Microsoft Team, the Dynamics 365 Community, review the latest product offerings and suggest ways to improve the application.