Featured News
Microsoft Dynamics 365 online product updates for 8.2

The March update for Microsoft Dynamics 365 8.2 includes the ability for admins to manage the encryption keys for their Dynamics 365 (online) instance. By default, Microsoft stores and manages the database encryption keys for Dynamics 365 (online). A manage keys feature has been added in the Dynamics 365 Administration Center to give administrators the ability to self-manage the database encryption keys that are associated with instances of Dynamics 365 (online). For more information, review the following article.

Service Update 7 for Microsoft Dynamics 365 8.2.0 is now available. This service update resolves the following issues:

  • Users in a child Business Unit do not appear under the CRM App for Outlook eligible user list.
  • Scheduling Alerts appear without any alerts in non-IE browsers.
  • Not all views are loading for the case entity grid in the Interactive Service Hub.
  • Custom entity imports fail due to duplicate entries in the CustomControlDefaultConfig table.
  • Back scrolling is not working on Android phones.
  • Dashboard filter popups are not going away after clicking Apply or Cancel in the Interactive Service Hub.

To determine which update your organization has, check your Microsoft Dynamics 365 version number. Click the gear icon in the upper-right corner, then click About. The Microsoft Dynamics CRM Online releases can be viewed here.


Updates to Dynamics 365 Home Page

The Dynamics 365 Home page provides users a fast and easy way to access and launch their business applications from a centralized location. Each application is displayed in the form of a tile with a description to guide user's access to the application. Recently users have experienced access denied errors when launching business apps, new apps are popping up on the home page and some apps are no longer there. The My Apps on Home.Dynamics.com article provides more insight on the latest changes.

Updates & Releases

Microsoft Dynamics 365 (online and on-premises) Update 0.1
The Microsoft Dynamics 365 (online and on-premises) Update 0.1 is now available for download. This update resolves various issues with activities, appointments, business process flows and workflows. For more information and to download the update, visit the following support link.
Microsoft Dynamics CRM 2016 Service Pack 1.1
The Microsoft Dynamics CRM 2016 Service Pack 1.1 is now available for download. This update resolves various issues with the Outlook Client, duplicate detection and application metadata sync. For more information and to download the service pack, visit the following support link.
Analyze and improve data query performance

A new feature in Dynamics 365 (online) is the Data Performance view which provides an aggregated list of entities with long-running queries. A long running query is defined as a query that takes three seconds or longer to complete. Customers can now use the Data Performance view to identify if optimizations should be added to help reduce the query load times. Review this TechNet article for more information on the new feature and details on optimization impact.


Business process flow automation in Dynamics 365

For the Fall 2016 release of Dynamics 365, Microsoft made big changes to the business process flow infrastructure. A business process flow definition is now represented as an entity and an instance of a process is stored as a record within that entity. This new architecture provides better control of access permissions per operation, per security role, and exposure of process data to the charting and reporting infrastructure. For more information about the updates, review the following post in the team blog.


Concurrent business process flows in Dynamics 365
Concurrent business process flows were introduced in the Fall 2016 release of Dynamics 365. This update allows multiple processes to run concurrently against the same record, completely isolated from one another. For more details on how the process works and the security behind it, review the following post.
Microsoft Social Engagement 2017 Update 1.3

The MSE 2017 Update was just released in April 2017.

New Features

  • Power BI content pack: Introducing the Microsoft Power BI content pack to get insights about your engagement and team performance on social media. This content pack is designed specifically for community managers, providing performance metrics for engagement actions taken from within Social Engagement.
  • Conversation view for private message and Twitter replies: Starting with this update, Social Engagement shows you any conversation that involves private messages (Facebook or Twitter) and Twitter replies of one of your social profiles.


  • Fixed an issue that led to search topics taking a very to save, and in some cases making it impossible to save a search topic.
  • Fixed an issue that assigned every Twitter author the reach value 2.

For more information, review the following article post.

Additional News
Preview Feature: Live Assist for Dynamics 365

Microsoft is introducing Live Assist for Dynamics 365, powered by CaféX which allows agents to conduct multiple, live chat sessions within Dynamics 365 (online) or the Unified Service Desk. Administrators can configure this third-party solution to provide a rich immersive experience for agents that includes presence control, chat indicators, and visual engagement with customers through co-browsing. Click here for more information about the solution. For more details on how to install or remove a preferred solution, click here.

NOTE: This feature is currently available in North America (NAM), Canada (CAN), and Europe, Middle East, Africa (EMEA) regions. It has been made available to allow customers to get early access and provide feedback. Your feedback will help us prioritize work to include the capabilities you need most. We ask that you give us your suggestions and report problems by using our publicly available feedback site: Microsoft Connect.

Training Corner
Training Sites & eLearning

Get the most up to date training and eLearning information for Dynamics 365 from the Help Center. The highly anticipated Training & Adoption Kit for Dynamics 365 is also available for download which includes user guides, quick reference cards, eBooks for end users and admins. Feel free to modify the content and distribute to your customers.

Want to know what new features are available for both online and on-prem customers? Then check out What's new in Dynamics 365 Help and Training.

Dynamics 365 (online) connectors for Logic Apps, Flow, and PowerApps

The Dynamics 365 (online) connector allows customers to use Azure Logic Apps or Microsoft Flow to set up automated workflows between a Dynamics 365 (online) instance and many other apps and services. This connection allows for synchronization of files, getting notifications, and collecting data. The Dynamics 365 (online) connector can also be used with Microsoft PowerApps to quickly generate, customize, share, and run mobile apps. For more details, review the following articles:

Create a logic app with the Dynamics 365 connector

Create a flow by using Dynamics 365 (online)

Connect from Microsoft PowerApps to Dynamics 365