Check out the latest features available in Dynamics 365 for Customer Engagement, including LinkedIn Connect, Voice of the Customer and Universal Resource Scheduling.
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The March update for Microsoft Dynamics 365 8.2 includes the ability for admins to manage the encryption keys for their Dynamics 365 (online) instance. By default, Microsoft stores and manages the database encryption keys for Dynamics 365 (online). A manage keys feature has been added in the Dynamics 365 Administration Center to give administrators the ability to self-manage the database encryption keys that are associated with instances of Dynamics 365 (online). For more information, review the following article.
Service Update 7 for Microsoft Dynamics 365 8.2.0 is now available. This service update resolves the following issues:
To determine which update your organization has, check your Microsoft Dynamics 365 version number. Click the gear icon in the upper-right corner, then click About. The Microsoft Dynamics CRM Online releases can be viewed here.
The Dynamics 365 Home page provides users a fast and easy way to access and launch their business applications from a centralized location. Each application is displayed in the form of a tile with a description to guide user's access to the application. Recently users have experienced access denied errors when launching business apps, new apps are popping up on the home page and some apps are no longer there. The My Apps on Home.Dynamics.com article provides more insight on the latest changes.
A new feature in Dynamics 365 (online) is the Data Performance view which provides an aggregated list of entities with long-running queries. A long running query is defined as a query that takes three seconds or longer to complete. Customers can now use the Data Performance view to identify if optimizations should be added to help reduce the query load times. Review this TechNet article for more information on the new feature and details on optimization impact.
For the Fall 2016 release of Dynamics 365, Microsoft made big changes to the business process flow infrastructure. A business process flow definition is now represented as an entity and an instance of a process is stored as a record within that entity. This new architecture provides better control of access permissions per operation, per security role, and exposure of process data to the charting and reporting infrastructure. For more information about the updates, review the following post in the team blog.
For more information, review the following article post.
Microsoft is introducing Live Assist for Dynamics 365, powered by CaféX which allows agents to conduct multiple, live chat sessions within Dynamics 365 (online) or the Unified Service Desk. Administrators can configure this third-party solution to provide a rich immersive experience for agents that includes presence control, chat indicators, and visual engagement with customers through co-browsing. Click here for more information about the solution. For more details on how to install or remove a preferred solution, click here.
NOTE: This feature is currently available in North America (NAM), Canada (CAN), and Europe, Middle East, Africa (EMEA) regions. It has been made available to allow customers to get early access and provide feedback. Your feedback will help us prioritize work to include the capabilities you need most. We ask that you give us your suggestions and report problems by using our publicly available feedback site: Microsoft Connect.
Get the most up to date training and eLearning information for Dynamics 365 from the Help Center. The highly anticipated Training & Adoption Kit for Dynamics 365 is also available for download which includes user guides, quick reference cards, eBooks for end users and admins. Feel free to modify the content and distribute to your customers.
Want to know what new features are available for both online and on-prem customers? Then check out What's new in Dynamics 365 Help and Training.
The Dynamics 365 (online) connector allows customers to use Azure Logic Apps or Microsoft Flow to set up automated workflows between a Dynamics 365 (online) instance and many other apps and services. This connection allows for synchronization of files, getting notifications, and collecting data. The Dynamics 365 (online) connector can also be used with Microsoft PowerApps to quickly generate, customize, share, and run mobile apps. For more details, review the following articles:
Create a logic app with the Dynamics 365 connector
Create a flow by using Dynamics 365 (online)
Connect from Microsoft PowerApps to Dynamics 365
Business Applications communities