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2020 release wave 1 Discover the latest updates and new features to Dynamics 365 planned through September 2020
Release overview guides and videos Release Plan | Preview 2020 Release Wave 1 Timeline
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Upcoming TechTalks
We deliver new capabilities to enable our customers and partners to drive toward strong business outcomes through two release waves per year.
Here are the key dates for the first release wave of updates planned for 2020, starting April 2020.
These dates will help you plan and on-board these updates with confidence.
Learn about the new upcoming capabilities for Dynamics 365 and Power Platform.
Try the new features and capabilities that will be part of the April update of the 2020 release wave 1 before they’re enabled automatically. To learn more about the early access, check the early access FAQ
This is when the production deployment for the 2020 release wave 1 begins. Regional deployments will commence on April 3rd, 2020.
Updates to production deployments will automatically start to roll out in April 2020. Regional production deployments commence on April 3rd, 2020. A detailed rollout schedule will be published by March 2020.
We encourage you to visit and bookmark the product updates page to learn more about new features delivered to market and watching the release overview videos and the release virtual launch event on-demand.
For more details, check the Dynamics 365 blog
Microsoft Business Applications Summit is the place for power users and experts to connect, collaborate & learn.
When? May 6-7, 2020, Dallas, TX (Note the date and location changes!)
What's in it for you?
Go here for learning about the 2020 Agenda and registration.
If you are still on the classic web client, the time is now to prepare for the move to Unified Interface for Model-driven apps.
What action can be taken now?
There is a list of help and support materials including videos, articles, and documentation to help you plan and manage the transition below:
Model driven Power Apps and Dynamics 365 apps are presented using the unified interface which has replaced the previously used web client.
The unified interface’s new architecture allowed us to implement several optimizations, targeting performance in high-latency networks by reducing the number of network roundtrips required to load pages.
Actual performance will vary depending on the customizations, client hardware, and network conditions.
Here is a list of what you can do to take full advantage of the Unified Interface performance benefits:
What you can do: Use the latest versions of Edge or Chrome, as they are becoming faster with each update. If possible, do not disable browser caches, or wipe caches and the end of the session, as this will make the application much slower.
What you can do: Avoid using web resources to add iframe content. If possible, build custom UI with the PowerApps Component Framework instead. You will automatically benefit from ongoing performance improvements, similar to those you get by keeping your browser up to date.
What you can do: When designing pages, put what is most important at the top to make it most easily accessible for your users. Move infrequently used components to other tabs on a form, use role-based forms instead of showing & hiding components, and make sure that different workflows have dedicated dashboards and views.
Feel free to use sections to organize your controls – this won’t make your forms slower.
What you can do: Keep in mind that publishing application updates will invalidate all metadata your users have already downloaded, temporarily increasing load times. Don’t publish updates more often than you need to and consider doing it at the end of workdays to minimize impact on your users.
What you can do: Run the Solution Checker regularly, as we are continuing to increase the variety of issues it can recognize.
Learn more about what make the Unified Interface faster and what you can do to take full advantage of the Unified Interface performance benefits.
The latest improvements to Common Data Services which add options for binary data storage includes:
Shortly, the App Source is going to be updated with new solution (1.9.0.01) for Attachment Management that will allow customers to opt in to the experience that would provide a copy of all attachments in CDS providing the native experience for the binary use in CDS. Once the consent is provided, it is an irreversible process. The process does not replace original solution which will continue to exist per solution owner discretion.
We’re announcing the general availability of Dynamics 365 Virtual Agent for Customer Service.
This new offering combines the vast capabilities of Microsoft Power Virtual Agents with the AI-rich analytics of Microsoft Dynamics 365 Customer Service Insights in one unique solution.
Learn more about Power Virtual agents.
Learn more about Dynamics 365 Customer Service Insights.
Learn more about Dynamics 365 Virtual Agent for Customer Service (combined offering capabilities) on the Dynamics page
Learn How virtual agents transform the customer experience on Dynamics 365 blog
AI Builder AI Builder is a new low-code Power Platform capability to easily automate processes, predict outcomes, and improve business performance bringing the power of Microsoft AI to a simple point-and-click experience.
The December update to AI Builder adds even more capabilities for makers, with a new control in Power Apps, trial extension, new supported regions, and a way to better discover models that are ready to use instantly within Power Automate.
These updates include:
o Text Recognizer is a new AI Builder feature available in preview. Text Recognizer enables you to detect and extract printed or handwritten text that appears in images.
o It is now available in Power Apps as a new AI Builder control.
o It allows any Power Apps maker to build an app that can take a picture then extract text from it. This is very useful in a wide variety of scenarios, such as recognizing the identification number on machines, printed information on packages, and handwritten notes.
Learn more about the AI December update here from PowerApps Community blog.
Learn about administration and governance of the Microsoft Power Platform by reading our updated Power Apps and Power Automate Governance and Deployment Whitepaper.
The whitepaper has been updated to include latest features as well as best practices for planning, securing, deploying, and supporting applications built on the Power Platform.
The whitepaper is covering the following sections:
Download the Whitepaper from here on PowerApps blog.
The Service Updates for Dynamics 365 online version 9.1 are now available in some regions and coming soon to others.
To determine which version your organization has applied, check your Microsoft Dynamics 365 Online version number.
Click the gear icon in the upper-right corner, then click About.
Service Update 120 (220.127.116.1102 or higher) resolved issues including:
Service Update 117 (18.104.22.16802 or higher) resolved issues including:
Service Update 114 (22.214.171.12403 or higher) resolved issues including:
The Service Updates for Dynamics 365 on-premise version 8.2 and 9.0 are now available in some regions and coming soon to others. These cumulative update rollups include all the hotfixes that were released for limited distribution.
Cumulative updates available for Microsoft Dynamics CRM 9.0
Service Update 0.11 (126.96.36.199- December 2019) resolved issues including:
Cumulative updates available for Microsoft Dynamics 365 8.2
Service Update 8.2.13 (8.2.13- December 2019) resolved issues including:
Version Check and Upgrade Information
Latest Portal Capabilities Update
The latest Portal host Version 188.8.131.52 resolves the following issues and more:
For more details, join the On-demand webinar : Build a Data-Driven Customer and Employee Culture with Forms Pro
Unlike real-time channels like chat, Facebook Messenger gives users an asynchronous conversation experience, meaning a customer can send your business a message and then can close the conversation and return to it at a later point that is convenient for them.
Benefits of Facebook Messenger in Dynamics 365 Customer Service:
For more details, see this page on Dynamics 365 blog.
The Power Automate team added a 25 day series with a ton of best practices, lessons learned, and fun content around building flows. This series include:
The full recorded playlist is available from here in numerical order.
The actual Power Apps application is downloadable from here.
For more information see this page on Power Automate blog.
Read this post, on Dynamics 365 Community to take a closer look at the components that make up the Dynamics 365 App for Outlook. You will also learn about:
Check out the rest of the of rich contents about Dynamics 365 App for Outlook series below:
Part 1 | Part 2 | Part 3 | Part 4 | Part 5 | Part 6 | Part 7 | Part 8
This Flow will demonstrate how to dynamically generate the approval sheet from Flow approval data and add it to an approved rendition of the document (PDF).
Business Applications communities