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Featured News

Microsoft Business Applications Summit 2020 | Watch on-demand sessions

The event may be over, but you can watch our featured expert-led sessions on demand and continue learning with even more brand new content across Power Platform and Dynamics 365.

The Business Applications Summit 2020 includes featured sessions including:

  • Microsoft Dynamics 365 Sales: Building relationships in today’s environment with Dynamics 365 Sales and Sales Insights. In this session, learn more about how you can train and empower your sales team with the tools to engage effectively and with empathy through digital channels, optimized productivity, and collaboration. View the session.
  • Empower your organization with Power Platform. Find out what your organization can achieve with Power Platform. Explore its latest capabilities here. View the session.
  • Microsoft Power BI vision and roadmap. Power BI is on a journey to transform how organizations work with data. Learn how it will continue to create amazing data experiences, deepen the modern enterprise BI platform, and make BI pervasive throughout your organization. View the session.

A categorized ready list of all the session for quick reference HERE.

Explore the full digital session catalog of Microsoft Business Applications Summit 2020 event

Now Available on-demand

Sign-up HERE to stay up to date on all upcoming Microsoft Events and check out the products innovations highlights.

Build Developer Virtual Conference, 2020 | Quick sessions reference

The sessions show how pro developers can harness the capabilities of a no-code/low-code platform to rapidly create applications and work with citizen developers to accelerate an organizations development efforts.

The Build Developer Virtual Conference 2020 has multiple sessions including:

For a more complete view of sessions for the entire Power Platform, please visit Microsoft Build reference catalog below.

The 2020 On-demand session catalog is available


Dynamics 365 Model-driven apps: Enhanced Integrated Calendar Experience

  • Activity management in Dynamics 365 Sales provides an efficient way to manage and assign tasks across the team to ensure harmony.
  • As part of our commitment to simplify experiences across the product, we are introducing new Calendar Control V2 for model-driven-apps.
  • The new calendar control provides productive and intuitive ways to manage tasks across the team, provides sellers a peace of mind knowing that team tasks are organized, prioritized, and delivered.

Feature details:

  • Benefit of the new calendar view: Once you add the new calendar control (Calendar Control V2) to an entity, you can see all records in a calendar view and get a clear understanding of your assignments.
  • Find records quickly: You can quickly find a record by searching through records in the new and improved interface.
  • Manage records easily: You can easily create, edit, and delete a record directly from the calendar view.
  • Supports personalization settings: The new calendar view considers the default view mode, work hours, and time zone set by the user.

For feature summary, see this page on PowerApps blog.

For detailed overview and instructions on how to add and work with control, see this page on Microsoft docs.

Sales accelerator | AI features of Dynamics 365 to improve sales productivity and remote selling

Microsoft Digital Sales turned to Microsoft Dynamics 365 Sales and Sales Insights to scale for increased demand, engage customers remotely, and increase seller productivity.

  • The Microsoft Digital Sales team leverages the recently deployed Sales accelerator, an AI-powered workspace in Sales Insights that helps sellers close deals faster.
  • Sales accelerator cuts through complex to-do lists and channel noise to surface priorities.
  • The Sales accelerator helps sellers in your organization increase their sales productivity and prioritize activities for the day through the work list available in Sales Hub app.
  • The Sales accelerator is available as a preview feature in Sales Insights. You must enable the preview and accept the preview terms and conditions to use the Sales accelerator in your organization.

For detailed instructions on how to configure and enable your sales teams with Sales accelerator, check this page on Microsoft docs.

For more details into driving improved sales engagements, check this page on Dynamics 365 blog.

Dynamics 365 Connector is deprecated

Effective May 5, 2020 the Dynamics 365 connector used for Flows, Logic Apps and Canvas Apps is officially deprecated.

  • We recommend that you do not create new connections using this connector.
  • Rather than use the Dynamics 365 connector, the Common Data Service (Current Environment) connector should be your first choice if you can use it.
  • You may not be able to use the Common Data Service (Current Environment) connector in every situation today because of the following limitations:
    • It is not available in Logic Apps.
    • It does not enable cross-tenant or cross environment connections.
    • It cannot be used for canvas apps that use the Power Apps for Windows client.
    • Coming soon:
      • It will soon be available within Flows that are created outside the context of a solution.
      • It will soon be available on US Government cloud.
  • If you cannot use the Common Data Service (Current Environment) connector, you should use the Common Data Service connector. This connector has all the capabilities of the Dynamics 365 connector, and includes several improvements that increase reliability.

Learn more difference between Common Data Service connector and Common Data Service (Current Environment) connector from these sources:

For more details about deprecated features, check the Important changes (deprecations) coming in Power Apps, Power Automate, and model-driven apps in Dynamics 365 page.

Dynamics 365 Field Service mobile app is now available | Next generation

One of the most requested updates is to bring the Microsoft Power Apps and Unified Interface experience on the desktop to the mobile experience.

  • We are happy to deliver that capability in the initial version of our next generation field service mobile capability built on Power Apps, called “Microsoft Dynamics 365 Field Service” which can be found in the Android and Apple app stores as “Field Service (Dynamics 365) “.
  • The Dynamics 365 Field Service mobile app is a Unified Interface app with mobile-optimized experience that works with the latest version of Microsoft Dynamics 365 Field Service.

The new mobile app has the following capabilities:

  • Offline mode with sync status
  • View and manage bookings and work orders
  • Capture service notes that include photos, videos, and audio and capture customer signature
  • Create time off requests
  • It can be tailored to meet business requirements using the existing Power Apps extensibility.

This new app is recommended for organizations doing new field service mobile implementations which have basic mobile requirements.

  • During the period in which the new app continues to evolve, we’ll continue to make available and support the current mobile app.
  • Organizations which are using the current app as of June 30, 2021 can continue to use the app until June 30, 2022.

Check out the Field Service (Dynamics 365) app here.

For more details on feature roadmap, check this page on Dynamics 365 blog.­

Power Platform | Application Lifecycle Management (ALM) with Power Platform

We have aimed to create a guide that covers:

  • Everything from simply explaining ALM for beginners.
  • How you can move from an environment-centric development to a model where apps.
  • How automations are backed by source control and Continuous Deployment and Continuous Integration (CI/CD) implemented using Azure DevOps.

As part of our overall effort of healthy ALM across teams building on the Power Platform, we are pleased to announce that comprehensive ALM documentation is available on Microsoft docs HERE.

For more details, check this page on PowerApps blog.­

Power Platform | Managing Power Apps Portal from Power Platform admin center

Power Platform admin center is unified admin experience for all Power Apps applications.

With this feature, we’re bringing the portal management options in the same view.

  • You can also see information such as how many days a trial portal has, before it expires.
  • You can manage portals in Power Platform admin center from Environment view or Tenant view.

For feature summary, see this page on PowerApps blog.

For detailed overview and instructions, check out this page on Microsoft docs.

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Updates & Releases

Microsoft Dynamics 365 Online Release

For the latest Microsoft Dynamics 365 release notes, visit Released Versions of Dynamics 365 for Customer Engagement.


Service Update naming convention has been revised to clarify the link between the version number and Service Update number.  For example, Service Update 150 will now correspond to version number 150xx.

Occasionally a Service Update will be canceled, and all associated fixes will be rolled into a subsequent Service Update.  For this reason, Service Update numbers may not always increase incrementally.

The Service Updates for Dynamics 365 online version 9.1 are now available in some regions and coming soon to others.  To determine which version your organization has applied, check your Microsoft Dynamics 365 Online version number. Click the gear icon in the upper-right corner, then click About.

Service Update 186 ( or higher) resolved issues including:

  • Platform Services:
    • An error had occurred when attempting to publish all customizations for a solution.
  • Unified Interface:
    • The ribbon did not load when using Google Chrome.
    • Interactive Dashboard strings were missing when a solution was exported.

Service Update 183 ( or higher) resolved issues including:

  • Platform Services:
    • A subset of newly created contacts was not synchronized to Exchange.
    • Tasks created with a due date or start date would not sync to Exchange when ACT sync was enabled.
  • Unified Interface:
    • When attempting to use a fly-out menu to modify an automation template in the Unified Interface, the user interface displayed a message that contained incorrect dialog.
    • When attempting to sort and filter columns in a data table, the user interface did not display drop down menus.

Service Update 180 ( or higher) resolved issues including:

  • Platform Services:
    • An error occurred when attempting to send an email using a contact that did not have an email address.
    • In Internet Explorer, the user interface did not render activity icons within the timeline
  • Unified Interface:
    • When using the Quick View form to display Contact or Account info, the user interface did not display the selected form.
    • Selecting the "From" address field in an email did not open a contact record.
    • When creating a new record, the user interface did not display the list of choices within the "option" menu.

Microsoft Dynamics 365 On-premises Updates

The Service Updates for Dynamics 365 on-premise version 8.2 and 9.0 are now available in some regions and coming soon to others.

These cumulative update rollups include all the hotfixes that were released for limited distribution.

Cumulative updates available for Microsoft Dynamics CRM 9.0

Service Update 0.16 ( – May 2020) resolved issues including:

  • Repaired Functionality
    • The option to download an Excel template was available to users who did not have ExportToExcel privileges.
    • The “Add existing territory” did not respond when selected from a lead.
    • Custom reports rendered with a duplicated header on the Chrome browser.

Cumulative updates available for Microsoft Dynamics 365 8.2

Service Update 2.18 ( May 2020) resolved issues including:

  • Repaired Functionality
    • The subject tree in the Interactive Service Hub did not display subjects in the correct order.
    • Forms were not showing the "Unsaved modifications" message after modifying forms.

Portal Capabilities for Microsoft Dynamics 365 Releases

Version Check and Upgrade Information
  • To determine the version of a particular portal deployment, please reference to this KB #3166126.
  • For instructions on how to upgrade the solutions within Dynamics 365 when a newer version is available, please reference to this KB #3192042.
Latest Portal Capabilities Update

This article describes the features and enhancements that were included in this update, as well as the scope of the release. For a full list of all portal updates released to date and their corresponding KB articles, please reference this KB article.

The latest Portal host Version 9.2.2.x resolves the following issues and more:
  • Portal Timeline control doesn't honor "Allow multiple files" option on Entity form and only allows a single file to be uploaded at a time. After this change, Portal Timeline control will honor the setting and will enable multiple files to be uploaded at once.
  • "Rebuild Search Index" button is shown on /_services/about even when Search is disabled on Portal. After this change, button would not be shown if search is disabled.

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Additional News

PowerApps | Gain deep insights into your Power Platform Adoption with the CoE Starter Kit

Last June, we launched the Center of Excellence (CoE) Starter Kit – a set of templates that are designed to help you get started with developing a strategy for adopting, maintaining and supporting the Power Platform, with a focus on Power Apps and Power Automate.

One of the key principles of administering the Power Platform is having full visibility into how your organization is using Power Apps and Power Automate. Insights into your adoption will help you govern and secure the platform, identify patterns, and enable you to nurture your makers to accelerate adoption.

  • Out of the box, the Admin Analytics that are part of the Power Platform Admin Center provide you with environment-level analytics based on your usage for the past 28 days.
  • A core part of the CoE Starter Kit is a Power BI Dashboard that provides you with a holistic view with visualizations and insights into resources in your tenant: environments, apps, flows, connectors, connection references, makers and audit logs. Telemetry from the Audit Log is stored from the moment you set up the CoE Starter Kit, so over time you can look back and identify trends.

We have recently updated the CoE Starter Kit Power BI Dashboard – The dashboard provides analytics and data for the following areas:

  • Monitor (oversight of tenant resources)
  • Govern (drive actions through insights)
  • Nurture (learn about your community)

For more details, read this page on PowerApps blog.

Preview | PowerApps | Tabular Data Stream (TDS) Protocol endpoint for Common Data Service

Common Data Service (CDS) is a native data store for Power Platform applications. Historically, the CDS OData endpoint served as the single access point for all types of operations.

We are introducing a preview of an additional way to access read-only data in CDS.

  • The TDS endpoint for CDS allows read-only access to the system for reporting and analytics.
  • The TDS endpoint is managed by an administrator.

For this preview of TDS, we are limiting this endpoint to read-only actions.

  • As TDS implies, we are providing access to CDS data in a tabular format.
  • With the addition of TDS we have the benefit of allowing additional applications access to CDS data.

However, current support is limited to SSMS (v18.4 and higher) and Power BI applications.

For details, check out this page on PowerApps blog.

PowerApps | AI Builder Invoice Processing Automation Starter Kit is available on App Source

AI Builder Invoice Processing Starter Kit is a solution package that provides a reference implementation to help automate invoice processing, and deployment bootstrapping.

  • The Invoice Processing Starter Kit leverages AI Builder to extract data from invoices, Power Automate flows for the orchestration, Common Data Service entities to store data and a Power App to configure and monitor the process as well as to review and edit the extracted data. This solution offers a role-based workflow.
  • Learn more by checking the business scenario on this page on PowerApps blog.
  • You can download the package from App Source and read the documentation.

Preview | PowerApps | AI Builder now supports predicting multiple outcomes

AI Builder prediction models now support a preview capability to predict multiple outcomes.

  • Now you can use AI builder intelligence to predict things like is shipping going to be early, on time or late. Or will the business flow be completed as a success, a failure or cancelled.
  • In this post, we demonstrate how multiple outcomes prediction works by building an example of an end to end scenario for how AI Builder can help to optimize delivery performance and improve customer satisfaction for an e-commerce company.

You can refer to this document for guidance about how to import the sample data set so you can try it on your own!

Review this page on PowerApps blog for more details.

PowerApps | What is new and exciting for Power Virtual Agents Webinar May 15th

Since the release of Power Virtual Agents in December of 2019, a lot of new features have been added.

  • This webinar recorded on May 15th, will take you on a tour of these new features, how to use them, walk through best practices.
  • Session highlights include how to call Q&A Maker from Power Virtual Agents, setting up AAD authentication a tour of the new Power Virtual Agents Community how to use Office Graph API to access the users identity.

What is new and exciting for Power Virtual Agents Webinar May 15th is available here.

Now Available on-demand

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Training Corner

Monitoring Tools

With Power Automate & PowerApps growing at a rapid rate, here are some interesting monitoring guidance put together by Dynamics 365 Customer Engagement in the Field Engineer on various topics.

It includes:

PowerApps | Leaning Resources

Collaborate and debug an app together in real-time with Invite Feature in Monitoring

We’re rolling out a new feature in the Monitor that enables app makers to collaborate and debug an app together in real-time.

  • With the new Invite feature, you can ask your teammates to participate in your Monitor debug session.
  • They do not have to open the app or reproduce the specific scenario you are debugging.
  • You can reproduce the issue in the app and then your teammates will see the exact same app events in their own monitor browser window in real-time.
  • You can then collaboratively work together, inspecting different sections of the log without stepping on each other, and cut-down the time to find the problem.

For detailed instructions, check out this page on PowerApps blog.

Developer | Learning Corner

Topic discussed: Nested expansion using the $expand query option via the Web API.

Common question being asked on the field: Can I perform nested queries using $expand query option with the Dynamics 365 Web API?


  • The answer is, yes this is possible without the need to leverage fetch XML.
  • This post on Dynamics 365 Community blog will show you how by example.

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June Monthly Update