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Featured News

Dynamics 365 and Microsoft Power Platform 2020 release wave 1 has launched

April 2, 2020 marks the official start of the 2020 release wave 1, kicking off the deployment of new applications and hundreds of new capabilities and updates across Microsoft Dynamics 365 and Microsoft Power Platform.

Watch the virtual launch event for the Dynamics 365 and Microsoft Power Platform 2020 release wave 1

Now Available on-demand

—for demonstrations of some of the new Dynamics 365 and Power Platform capabilities spanning customer engagement, commerce, and supply chain management. For a complete list of new capabilities, please review the Dynamics 365 and Power Platform 2020 release wave 1 plans.

The Microsoft Business Applications Virtual Launch Event includes:

REMINDER to the Dynamics 365 release schedule timelines for the Wave 1 automatic updates deployment region by region.

For more information, see this page on Microsoft 365 blog.

Microsoft Business Applications Summit May 6, 2020 | Digital-event

Get ready for our new digital event experience, with opportunities to hear from Microsoft executives, learn from experts, and connect with your Dynamics & Power Platform community.

Watch on-demand sessions from the summit HERE.

Explore the full line up of sessions and speakers HERE.

Power Apps 2020 Wave 1 updates are out now!

April was a big month for Power Apps, with 2020 Release Wave I updates rolling out.

Here’s an overview of some the key priorities for us in these updates:

    • Power Apps & Microsoft Teams. Now you can bring your apps to Teams mobile and leverage context from within Teams.

    • Common Data Service is the most powerful platform for low code: Now you can easily work with large images and files from CDS in any Power App.

    • Power Apps mobile has all your apps. The new Power Apps mobile app now allows you to open canvas and model driven apps together from a single launching point, and the model-driven experience has been tuned for mobile users.

    • Higher Quality apps with testing and debugging tools: We’ve continued to invest and roll out tools that help makers build faster and more reliable apps and deliver higher quality experiences to their end users.

    • Unified Interface provides a great experience out of the box. We’ve continued to upgrade the Unified Interface to make working with grids, forms and lookups easier for end users.

      For more details, check this page on PowerApps blog.

      Power Apps Portals 2020 Wave 1 updates are out now!

      With the latest update of PowerApps Portal, many of the latest enhancements are rolling out in April/May 2020. These enhancements include:

        • Simplified themes in Portal Design Studio

          • Makers can now create themes for portals in Portal Design Studio. A set of preconfigured themes is available to be directly used with the portal. More details about the capabilities can be found here

        • Simplified Portal identity provider configuration (public preview)

          • One of the key capability of portals is to be able to enable variety of identity providers such as Azure Active Directory and Azure Active Directory B2C and authentication protocols such as OpenID Connect, OAuth 2 (e.g. Microsoft, Google, LinkedIn, Twitter, Facebook can be configured via OAuth 2) and SAML 2.0. More details about the capabilities can be found here

        • Custom Entity Search

          • One of the most requested features is the ability to search custom entities through Portal Global Search.  More details about the capabilities can be found here

        • Power Apps portals General availability in France

          • Makers will now be able to create portals for environments which are created in France Region.

        For more details, check this page on PowerApps blog.

        Dynamics 365 Marketing May 2020 update: All Features are now Generally available.

        The Dynamics 365 Marketing May 2020 update includes several feature enhancements including a revamped form capture experience, performance upgrades, and bug fixes.

        For more details, check this page on Microsoft docs.

        AI Builder 2020 Wave 1 updates – Several Models are generally available

        Several AI Builder preview model types are becoming generally available.

        Generally available models are considered production ready.  The following models have become generally available on April 2nd, 2020:

        • Form Processing analyzes the structure of your documents to locate and extract key-value pairs and table data from form documents. Train your model and define the information that you want to retrieve from your form documents.
        • Object detection lets you count, locate, and identify objects within an image. You can use this model in PowerApps to extract information from pictures you take with your device’s camera.
        • Sentiment analysis helps you identify positive or negative sentiment in emails, social media, customer reviews, or any text data you want to analyze. This model evaluates your text input to determine if it’s positive, negative, or neutral.
        • Language detection identifies the predominant language of a given text. The model analyses the text and returns the detected language with a confidence score.
        • Key phrase extraction identifies the main points in text. For example, given the sentence “The food was delicious and there was wonderful staff”, the model would identify “food” and “wonderful staff” as key phrases.
        • Text recognition extracts words from documents and images. It uses advanced optical character recognition (OCR) to detect embedded print and handwritten text.
        • Prebuilt flows quickly enable common AI Builder automation tasks in Power Automate.

        For more details, check this page on PowerApps blog.

        Public Preview | New Data Loss Prevention capabilities

        We announced the public preview of a range of new Power Platform Data Loss Prevention (DLP) policy capabilities.

        The new capabilities include:

        • A new enhanced user interface in the Power Platform admin center by providing a wizard-like experience for a step-by-step DLP flow.
        • Additionally it enables the ability to block connectors:
          • This new, highly requested feature gives you the ability to block connectors in addition to the existing ability to classify connectors as ‘Business’ or ‘Non-business’.
          • All third-party connectors and Microsoft premium connectors can be blocked.
        • User interface support for including HTTP Connectors in DLP policies.
          • We have added the ability to classify HTTP connectors using the Power Platform admin center’s user interface.
          • This makes it seamless to include built-in connectors – HTTP, HTTP webhook, and When a HTTP request is received – into DLP policies.

        For more details, check this page on PowerApps blog.

        Public Preview | Release of AppSource checker – now available in ISV Studio

        We announced the release of AppSource checker now available in ISV Studio (public preview), helping make the certification process faster and more efficient.

        • AppSource checker allows an ISV to check the certification criteria of an app prior to submitting for AppSource certification.
        • This process will save ISVs tremendous time by being able to validate their apps as they build, which can also prove to be cost-effective.
        • Within ISV Studio, an ISV can either upload a full package or solution(s) and be notified of any issues that need to be remediated.
        • Please note that AppSource checker is only accessible for ISVs currently enrolled in the ISV Connect program.

        For more details, see this page on PowerApps blog.

        Public Preview | Release of File and Image (with annotations) support in UCI Model Driven web applications

        We announced the preview release of controls that support the new File and Image data type for use in UCI Model driven Apps for the web.

        • This new control also supports annotations for images.
        • Images are not supported on mobile.
        • It allows an entity to have multiple fields on an entity with an image data type.
        • It also provides, by default, the option to store a full image in addition to the thumbnail image.

        For more details, check this page on PowerApps blog.

        New omnichannel, AI, and IoT updates for Dynamics 365 Customer Service

        The latest wave of updates to Microsoft Dynamics 365 Customer Service, Omnichannel for Customer Service, and Microsoft Dynamics 365 Customer Service Insights includes intelligent and productivity-enhancing features to help your teams stay focused on customer success in any business climate.

        The highlights from this release focus on three key areas:

        For more details, see this page on Microsoft 365 blog.

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        Updates & Releases

        Microsoft Dynamics 365 Online Release

        For the latest Microsoft Dynamics 365 release notes, visit Released Versions of Dynamics 365 for Customer Engagement.


        Service Update naming convention has been revised to clarify the link between the version number and Service Update number.  For example, Service Update 150 will now correspond to version number 150xx. Occasionally a Service Update will be canceled, and all associated fixes will be rolled into a subsequent Service Update. For this reason, Service Update numbers may not always increase incrementally.

        The Service Updates for Dynamics 365 online version 9.1 are now available in some regions and coming soon to others. To determine which version your organization has applied, check your Microsoft Dynamics 365 Online version number. Click the gear icon in the upper-right corner, then click About.

        Service Update 174 ( or higher) resolved issues including:

        • Platform Services:
          • Data exported from Appointment entities was inaccurate.
        • Unified Interface:
          • Using the "Charts displayed a duplicate title.
          • Save and Close" or "Save and New" function in a form would result in a "Save" only.

        Service Update 171 ( or higher) resolved issues including:

        • Platform Services:
          • When creating a custom workflow or plugin, an error message that did not address customization was triggered when attempting to create an email.
        • Unified Interface:
          • The Flow button was not present in the custom entity command bar in on-premise solutions.
          • The Quick Find Search did not clear when changing the view on the home page grid.

        Service Update 168 ( or higher) resolved issues including:

        • Platform Services:
          • Alternate key was allowing duplicate records to be created when enabled.
        • Unified Interface:
          • While using the Global Filter, the scroll bar on the Ratings page exhibited a delay response time while scrolling.
          • The Advanced Find feature within the Service Management settings page would not launch when activated.

        Microsoft Dynamics 365 On-premises Updates

        The Service Updates for Dynamics 365 on-premise version 8.2 and 9.0 are now available in some regions and coming soon to others. These cumulative update rollups include all the hotfixes that were released for limited distribution.

        Cumulative updates available for Microsoft Dynamics CRM 9.0

        Service Update 0.15 ( – April 2020) resolved issues including:

        • Repaired Functionality
          • New appointment records would not save.
          • Products were unable to be added from the 'Suggestions' window within a Quote.

        Cumulative updates available for Microsoft Dynamics 365 8.2

        Service Update 2.17  ( April 2020) resolved issues including:

        • Repaired Functionality
          • Custom fields created within the Price List entity could accept scripts.
          • Update the current client version to allow use in TLS 1.2.

        Portal Capabilities for Microsoft Dynamics 365 Releases

        Version Check and Upgrade Information

        • To determine the version of a particular portal deployment, please reference to this KB #3166126.
        • For instructions on how to upgrade the solutions within Dynamics 365 when a newer version is available, please reference to this KB #3192042.

        Latest Portal Capabilities Update

        • The Latest Portal capabilities Power Apps Portals Version 9.2.2.x for Microsoft Dynamics 365 is in GA phase.
          • This article describes the features and enhancements that were included in this update, as well as the scope of the release. For a full list of all portal updates released to date and their corresponding KB articles, please reference this KB article.

        The latest Portal host Version 9.2.2.x resolves the following issues and more:

        • Certain frames on the portal does not have title attribute.
        • Webform progress indicator is not properly aligned when positioned on left side of the form.
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        Additional News

        Dynamics 365 | Maintain business continuity with Dynamics 365 Field Service

        Microsoft Dynamics 365 Field Service and Microsoft Dynamics 365 Remote Assist can help organizations provide proactive service at the speed, volume, and quality customers expect, while reducing latency and cost burdens of onsite service. To drive these key business outcomes, we’ve invested in the following areas for the 2020 release wave 1:

        • Increasing technician success by enabling field service inspections and technician time tracking capabilities with Dynamics 365 Remote Assist
        • AI-infused insights to improve incident categorization and connected IoT capabilities
        • Enhanced proactive service delivery with tighter integration between Field Service and Microsoft Power Automate, Microsoft Dynamics 365 Supply Chain Management, and Intune for Field Service Mobile
        • Optimized resource scheduling with the new, next generation scheduling board.

        To further support our customers in meeting these challenges, we’re offering Dynamics 365 Remote Assist free of charge for up to six months for customers implementing a Remote Assist solution in response to COVID-19. Contact your Microsoft sales representative to activate the offer today.  For more details, read this page on Dynamics 365 blog.

        PowerApps | Create personal views in unified interface through advanced filtering for grids

        As an extension of the column filtering capability on grids, comes advanced filtering, with which you can create powerful filters and expressions to dissect your data and save them as personal views.

        • The advanced filtering panel allows you to create a wide spectrum of simple to complex expressions with grouped and nested conditions to help you apply the right lens and granularity to your dataset.
        • This capability brings Dynamics 365’s Advanced Find from classic web to unified interface, with a more responsive and contextual set of tools to help you be more productive.

        For more details, read this page on Microsoft Dynamics blog.

        PowerApps | Refine your data easily with updated column filtering and quick find on grids

        Power Apps 2020 release wave 1, introduced an Intuitive column filtering on grids in unified interface.

        • Working with large datasets through grids is now easier with the new column filtering experience.
        • The grid filter understands the underlying column data type, so the filtering experience is tailored for that specific column.
        • Here are the filters for common data types:
          • Filtering on text and numeric fields
          • Filtering on date fields
          • Filtering on lookup fields
          • Filtering on option set fields

        Review this page on PowerApps blog for more details.

        PowerApps | Turbocharge your model-driven apps by transitioning away from synchronous requests

        Traditionally, the legacy web client has required certain custom extensions on onload event, ribbon rules evaluation or custom controls to return synchronously, meaning developers were forced to use synchronous requests when requesting data from remote sources.

        In an effort to improve customer experience and satisfaction, the Unified Interface performance team has identified synchronous network requests as one of the biggest contributing factors to slow page load times and user interactions.

        • Synchronous network requests have been deprecated for some time because they cause the browser to freeze the page, leading to frustrating interaction experiences and slower load times. 
        • Converting them to asynchronous (using a promise-based approach) will improve the experience for all users in the org and help boost our attainment numbers immensely in some cases. 

        In Unified Interface, we’ve taken steps to ensure asynchronous communication is supported.

        See as example:

        • Asynchronous ribbon rule evaluation is supported in Unified Interface.
        • We’ve added the roles property to userSettings to avoid the need to request role names:
          • Many customers needed to check privileges using Xrm.Utility.getGlobalContext().userSettings.securityRoles, looping through the collection to request role names from CDS.
        • We’re working on asynchronous evaluation for grid item icons.
        • Note that synchronous requests are already flagged in Solution Checker as web-use-async, so customers can use this to find violations.

        We highly encourage customers and partners to use this new approach.

        For more details, read this page on PowerApps blog.

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        Training Corner


        Power Automate & PowerApps | Learning Corner

        With Power Automate & PowerApps growing at a rapid rate, here are some interesting monitoring guidance put together by Dynamics 365 Customer Engagement in the Field Engineer on various topics. It includes:

        Power Platform | Learning Resources

        Frequent questions get asked for a summary of resources to share with customers on their Power Platform journey.

        Below is a set of curated links to help novice, intermediate and advanced users as they take this journey with us.

        The post on PowerApps blog includes these sections:

        • I am NEW, help me get started
        • I have SOME EXPERIENCE
        • I am an ENTERPRISE ADMIN
        • I am a MICROSOFT PARTNER
        • I use SHAREPOINT, how can I integrate with Power Apps
        • I use ACCESS WEB APPS, how can I leverage Power Apps
        • I am a PRO DEVELOPER, how can I leverage Power Apps

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        May Monthly Update Part 1
        May Monthly Update Part 2