The power of the user group is that listening to peers, experts, partners, consultants, business users, financial advisors and so many more, opens the mind to interesting ideas. 

CRM USER GROUP - FOCUS - in HOUSTON

9:49am and here are the first few tips 

1) Have you considered holding your sales team to task by using SLAs on LEADS, measuring when the lead was first contacted or when a lead reached a key milestone in the qualification stage? 

2) GOALS, so under appreciated and yet so powerful. Add goals in unique and creative ways to take full advantage of the complex hierarchy offered from this little feature. 

3) Task Flows : Originally for Mobile Only, but now embedded across the new UI. Take for instance OOB Follow-up to a meeting. A sexy dialog. 

4) DOCK your business process flow on the right side of your form so you can see the fields. Always learning, this is a cool one, although I thought a TAB approach might be useful as well. Some people like that old style form view. 

5) Did you know you can use an Out of the Box action to move a business process flow to the next stage automatically (so your user doesn't have to press next)? 

6) Has your partner added an APP or APPS to your configuration? If not, you are missing out.