Microsoft Dynamics CRM is very easy to use, and those familiar with the interfaces found in other Microsoft products will not have trouble jumping in and getting started.  Nevertheless, to truly harness the power of Dynamics CRM, it helps to know some of the terminology.  These are a few terms you should know and understand when you use Microsoft Dynamics CRM.

1. Access right – In Dynamics CRM, you can assign permissions or rights to users to perform certain tasks on specific records or entity instances.  Some of the rights include read, write, share, delete, and append.

2. Child business unit – When a business unit sits directly under another business unit, it is referred to as a child business unit

3. Entity – This can be any data that is represented by a noun that manages data for an application.  An employee, customer, and order are all entities.

4. Fiscal period – A division of a fiscal year that you use on your financial statements is a fiscal period.  You may have fiscal periods for days, weeks, months, quarters, or years.

5. Logical operator – This tool serves as a connector between two words or expressions in a query.  When searching, it shows the relationship between the expressions.  The primary logical operators are the boolean words AND, OR, and NOT.

6. Parent – When looking at a hierarchy of entities, the parent is the device, function, or process that controls the components below it.  Any settings or actions applied to a parent will affect the child components beneath it in the hierarchy.

In the next part of this series, we will look at more terminology for Microsoft Dynamics CRM, some of which you may find familiar to accounting terminology.

By CAL Business Solutions, Connecticut Microsoft Dynamics Partner

Microsoft Dynamics CRM Terms You Should Know: Glossary Part 1 is a post from: CRM Software Blog

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