We have put together a list of recommended videos to watch in relation to Microsoft Dynamics CRM 2013 SP1 and Spring '14. In addition to the videos below, we would also recommend the "quick tip" videos on the Microsoft Dynamics CRM Customer Center. Also, note that you can find the full list of videos below at the Microsoft Dynamics CRM Channel on YouTube. Please click on the subject below to watch the video.

 

Application

Installation of Product Updates

Case Management

Entitlements

Service Level Agreements (SLA)

Timer Control

Queue Enhancements and Routing Rules

Automatic Case Creation

Social Profiles and Activities

Status Reason Transitions

Export Solutions as a target version

Miscellaneous Topics

 

CRM for Tablets

Overview

New Features

Windows 8.1 App

Android App

 

SharePoint Integration

Server-Based SharePoint Integration

 

CRM Online Sandbox Instance Features

Introduction

Reset

Admin Mode

Copy

 

CRM for Outlook

CRM for Outlook New Features

 

SDK New Features

Configuration Migration

Package Deployer

Plugin Registration Tool