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Last month we announced the release of a CRM diagnostic scenario included in the Microsoft Support and Recovery Assistant (SaRA). This scenario is designed to help CRM Online customers identify and fix the cause of issues installing, connecting, or enabling CRM for Outlook. We are happy to announce several enhancements that released today:
The following files are removed from C:\Users\<user>\AppData\Local\Microsoft\MSCRM\Client
Appears if CRM for Outlook is not configured and the user has an Exchange Online mailbox.
You can install SaRA from here. If you come across solutions to issues not already covered, we would love to consider them for a future update.