This is the second article in my series on GDPR considerations for Microsoft Dynamics 365. If you are not aware or not sure in details what GDPR is and how it impacts Microsoft Dynamics 365 Solutions and Projects, then please read my first article in this series.
In this article, I’m trying to cover Microsoft Dynamics 365 CRM readiness for GDPR which is due to be effective on the 18th May 2018. In summary, Microsoft is committed to bring all its products, services and processes to be compliant with GDPR by May 2018.
For Microsoft Dynamics 365, there are many ways where you can design your Dynamics 365 CRM Solution to manage and control access to your data. Some example approaches include the following capabilities in Microsoft Dynamics CRM platform:
This is significantly essential for GDPR compliance and I have personally been involved in applying these considerations to some of our ongoing Dynamics 365 projects to ensure our Dynamics 365 solution is in compliance with GDPR in advance. Similarly, all current Dynamics 365 projects and live Dynamics 365 solutions must be updated and modified to ensure compliance with GDPR using these and similar capabilities.
Microsoft confirms they have mandatory processes and encryption restrictions within Dynamics 365 both Online / Cloud and on-premise to comply with GDPR. Some of these include:
Here is also a 20 minutes video outlining Microsoft’s commitment to GDPR:
You can read more about Microsoft’s commitment to GDPR on their dedicated GDPR section on Microsoft website here: https://www.microsoft.com/en-us/trustcenter/privacy/gdpr
You can also visit Dynamics 365 Trust Centre for full details https://www.microsoft.com/en-us/trustcenter/cloudservices/dynamics365