ClassroomChances are that you are reading this because you will be delivering a CRM training session sometime soon.

I've been delivering customer training on CRM systems since 1999 and wanted to share some of my experiences as a trainer. In the first part of my two-part article I will look at steps you can take to prepare and deliver an effective CRM training session. In the second part we will continue to look at best practises. We will also investigate how to follow up after the training, how to gain feedback and how to put that feedback to good use so that you can do an even better job next time.

Whether thi...

read more