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With remote and hybrid work now the
norm, employers are rethinking their training strategies around
adoption of digital technology. Organizations often find themselves
leaning towards digital adoption platforms (DAPs) to help optimize
employees' use of business technologies. And while DAPs are
gaining popularity, organizations should understand their
strengths and how they complement existing systems and platforms to
provide users with the best experience.
Digital adoption platforms are not just for replacing
traditional training systems but can also be used to
complement and enhance the in-person training experience. Often
platforms like Microsoft 365 and Dynamics 365 are
not sufficient to meet the learning requirements
of employees. In such situations DAPs step in to
provide an additional layer of help in the form of contextual
help and knowledge resources.
The standard approach to training expects employees to memorize
all the information shared in an initial training session. From
there on, the organization expects (or hopes) that employees will
apply all that knowledge whenever it
is needed. This line of thinking is highly unrealistic,
as end users often will not retain all the information. They will
then struggle to see tasks through to completion. I have
outlined more of the challenges of traditional training
here. DAPs come to the rescue by acting as
open books that users can access whenever they need guidance.
It is likely that you're already familiar with a learning
management system (LMS), but if not, it is essentially a
storage system for an organization’s training
materials. An LMS may sound a lot like a DAP in the sense
that they both act as a hub of resources for users. But
they are a more different than one might think. Let us
Business Applications communities