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In this week's Microsoft Dynamics partner news roundup:
Tenfoldhas updated its
Advanced CTI Solutions for Microsoft Dynamics to include support
for Channel Integration Framework (CIF) v2 and the omni-channel
experience in Dynamics 365. Tenfold's updated CTI with support
for CIF v2 is available on Microsoft AppSource.
These updates continue Tenfold's investment in the Dynamics
ecosystem, enabling companies to unify their omni-channel agent
experiences with Dynamics 365 alongside existing enterprise
communication platforms, such as Avaya, Cisco, Genesys, according
to the company.
The combined solutions allow customers to integrate enterprise
cloud and on-premises communication platforms into Dynamics 365 and
take advantage of the capabilities of the omni-channel and CIF v2
experiences, including multiple session management and interaction
notifications, the company said.
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