Win10 March cumulative update KB 4013429 breaks display of forms in MS Dynamics CRM 2011

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John Hoven asked a question on 15 Mar 2017 9:07 AM

https://www.askwoody.com/forums/topic/win10-march-cumulative-update-kb-4013429-breaks-display-of-forms-in-ms-dynamics-crm-2011/#post-101338

One of our clients is seeing this.  We're on Update Rollup 18.  Is anyone on the October 2016 update NOT seeing this issue?

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Jim Newell responded on 16 Mar 2017 7:43 AM

i used this to block the update on Win 10 http://www.thewindowsclub.com/block-unwanted-windows-updates-in-windows-10

 

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Tarquel responded on 16 Mar 2017 7:47 AM
_danielschmidt_ responded on 16 Mar 2017 4:32 AM

I declined the updates on my WSUS server.

Also, on some Windows 7 PCs I have had to uninstall KB4012212 as well as/instead of KB4012215.

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Oh really? strange.... havent needed to do that myself, as the IE update components arent included in 4012212 as far as i saw.

Will update if i hear anything back from MS [via a 3rd party solution that uses CRM 2011 where the problem for us lies - they're discussing it currently with MS so hopefully a way forward will be soon - suspect a hotfix for CRM 2011 or something will be needed for a proper fix].

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JV responded on 16 Mar 2017 7:54 AM

Okay, I have just had KB4012606 installed on my Windows 10 laptop and it broke CRM 2011 forms.

Issues with multiline fields, advanced find results and sub-grids not loading.

After uninstalling the above update, things are looking much better. This has been blocked by our Internal IT on the WSUS server. I do hope Microsoft is not sleeping over this issue.

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Vince Curletta responded on 16 Mar 2017 8:03 AM

We are having the same issue - Win 7, Win 8 and Win 10 - uninstalled the updates from yesterday, and all is good.

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Stefan E responded on 16 Mar 2017 9:34 AM

I have 3 Systems here, 2011, 2013 and 2016 (alias dynamics 365)

2011: same problems like all others here: Layout-Spacing Errors and Records not showing.

2013: Layout Bugs like 2011, but records showing

2016: no Effekt --> all fine

Diving into the html-source shows the records are there, its just not displayed.

They are hiding behind a very nasty bunch of nested div / i-Frame / table constructs ...

Account / Activities -->

2011

2 nested divs / 1 nested IFrame / 18 nested divs / 1 nested table

2013:

2 nested divs / iframe / 2 nested  tables / 1 span / 18 nested divs / 1 nested table

so the rendering engine has somthing to calculate ...

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Jim Newell responded on 16 Mar 2017 10:18 AM

Latest update from the Microsoft CRM support team is that its not their fault and our CRM partner needs to raise the issue with the Microsoft IE support team, ill let you know if i hear more.

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_danielschmidt_ responded on 16 Mar 2017 10:53 AM

I have been informed that our CRM team has contacted Microsoft, received acknowledgement of the problem, and been advised that a patch is in development.  Unfortunately no details, such as ETA, or whether it will be an IE/Windows vs CRM patch.

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JDK responded on 16 Mar 2017 10:58 AM

please keep us posted.  I had to do the same rolled back KB4012212, KB4012215, KB4012204 to view dashboards that were created.  moved the one user out of the OU so windows updates do not hit this pc.

will wait to see if and when ms. fix comes available.  Please post when this happens.

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Stefan E responded on 16 Mar 2017 11:01 AM

I have windows 10

After i deinstalled KB 4013429 --> all fine.

But he IE Version went from 11.0.38 yesterday to 11.0.40 with the patch to 11.0.33 after deinstalling the patch ...

strange but it is like it is, lets wait

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LorenAdmin responded on 16 Mar 2017 11:13 AM

Hi, for network internal Users I have uninstalled and blocked the specific KB by WSUS, buu we have also many CRM 2011 users out of domain... how to prevent on Windows 10 the auto reinstalling of that KB?

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John Hoven responded on 16 Mar 2017 11:16 AM

Hi LorenAdmin,

On Windows 10, I used the following tool from Microsoft to block the update:

support.microsoft.com/.../how-to-temporarily-prevent-a-driver-update-from-reinstalling-in-windows-10

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LorenAdmin responded on 16 Mar 2017 11:21 AM

Thanks John but I tried it before post my question...unfortunately after I run it I see the message: "There are no updates available to hide"

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Stefan E responded on 16 Mar 2017 11:28 AM

@Loren:

I deinstalled KB4013429 and made the prompted reboot.

After that the KB is shown again in the "avaiable update" section of the Control Panel.

Starting wushowhide.diagcab gives me the Option to hide it now, just as expected.

Do you see the update in the "avaiable updates" section ?

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LorenAdmin responded on 16 Mar 2017 11:45 AM

ah ok....so this is the problem...I can't make the test on my pc cause the Update now is blocked by Wsus so not available ...so our external users can use this tool, thanks.

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Suggested Answer
nzdude responded on 16 Mar 2017 6:03 PM

We logged a Premier Support ticket with Microsoft and they were very responsive.

During a remote session, they confirmed that data was being returned from CRM server side when clicking links, but it just wasn't displaying.

The issue is caused by inproper CSS.  Modifying the height attribute of CSS allows the data to be displayed successfully during the remote session.

The suggestion was to change one line in CRM’s global.css which fixes the issue across all interfaces.

Since then, our CRM developer has figured out that the issue goes away if you the following line to global.css.aspx:

table.ms-crm-Form-Layout span[type="subgrid"] {position:static !important}

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Suggested Answer
nzdude responded on 16 Mar 2017 6:03 PM

We logged a Premier Support ticket with Microsoft and they were very responsive.

During a remote session, they confirmed that data was being returned from CRM server side when clicking links, but it just wasn't displaying.

The issue is caused by inproper CSS.  Modifying the height attribute of CSS allows the data to be displayed successfully during the remote session.

The suggestion was to change one line in CRM’s global.css which fixes the issue across all interfaces.

Since then, our CRM developer has figured out that the issue goes away if you the following line to global.css.aspx:

table.ms-crm-Form-Layout span[type="subgrid"] {position:static !important}

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Suggested Answer
Jim Newell responded on 21 Mar 2017 3:54 AM

As an update from discussing with microsoft support, i can add the following:

It seems that there is a bug in KB4013429, Microsoft Is currently working to release soon a fix for this problem.

For now there are only few possible workarounds:

 

1. Use IE11 compatibility view or enterprise mode

                            2. CRM 2011 had the Settings, Administration, System Setting, Customizations Tab and "Load Pages in most recent version of Internet Explorer".

 3.  We have had customer remove the offending updates. Since it’s caused by a security update that is a concerning recommendation

We have implemented option 2 which has solved theproblem for us until we can get the fix

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Suggested Answer
KyleBSmith responded on 22 Mar 2017 8:18 PM

The following Updates have been released that fix this issue on Windows 10 or 7.

support.microsoft.com/.../windows-10-update-kb4016635

support.microsoft.com/.../forms-in-dynamics-crm-2011-are-not-displayed-correctly-after-kb-401307

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Suggested Answer
JDK responded on 23 Mar 2017 8:38 AM

Thank you Microsoft for addressing the problem and putting out KB4016446 fix

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Nick Mangioros responded on 23 Mar 2017 10:13 AM

Hi All,

I had the same issue

The issue is with the following version from the about screen of IE

Update version:  11.0.40  (KB4012204)

I resolved the issue by installing a new Microsoft update just released to fix the issue.

New KB:  KB4016446

ie11-windows6.1-kb4016446-x64_2e25ccf97f66241fa16cdf08da65f773e849f651.msu

Note a reboot is required

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Suggested Answer
Nick Mangioros responded on 27 Mar 2017 2:34 PM

Microsoft released last week  a patch  for this issue.

For Windows   7:   KB4016446

For Windows 10:   KB4016635,  KB4016637

Note a reboot of the workstation will be required

Hope this helps

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