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When an email comes into CRM, the sender is not resolved automatically when the sender's email address is partially capitalized.
For example: incoming email address => Aaa.Bbb@hotmail.com CRM record's email address => email@example.com
Is there a way to ignore the case sensitivity when automatically resolving email addresses?
Thanks in Advance,
Hello Lasa Jay,
The email resoultion in CRM is not case sensitive. Does the issue happen for all email addresses which contain capital letters or only for some? Or even parhaps at random?
Should the issue occour for all capitalized email addresses, I would recommend checking in SQL if Case Sensitivity is enabled.
Should the above not help, any chance you could post a screenshot(s) of the behavior?
Alternatively, I would also recommend opening a Support Case for the issue.
The database is case insensitive and since the first occurrence, I cannot seem to reproduce the error. I tried few tests with my email address and the sender did resolve correctly. Hopefully it's a one off issue. If it happens again, I will investigate further.
Thanks for your reply.
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