Personalized Community is here!
Quickly customize your community to find the content you seek.
Choose your path Increase your proficiency with the Dynamics 365 applications that you already use and learn more about the apps that interest you. Up your game with a learning path tailored to today's Dynamics 365 masterminds and designed to prepare you for industry-recognized Microsoft certifications.
Visit Microsoft Learn
2020 Release Wave 2Discover the latest updates and new features to Dynamics 365 planned through March 2021.
Release overview guides and videos Release Plan | Preview 2020 Release Wave 2 TimelineWatch the 2020 Release Wave 1 virtual launch event
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Upcoming TechTalks
When an email comes into CRM, the sender is not resolved automatically when the sender's email address is partially capitalized.
For example: incoming email address => Aaa.Bbb@hotmail.com CRM record's email address => email@example.com
Is there a way to ignore the case sensitivity when automatically resolving email addresses?
Thanks in Advance,
Hello Lasa Jay,
The email resoultion in CRM is not case sensitive. Does the issue happen for all email addresses which contain capital letters or only for some? Or even parhaps at random?
Should the issue occour for all capitalized email addresses, I would recommend checking in SQL if Case Sensitivity is enabled.
Should the above not help, any chance you could post a screenshot(s) of the behavior?
Alternatively, I would also recommend opening a Support Case for the issue.
The database is case insensitive and since the first occurrence, I cannot seem to reproduce the error. I tried few tests with my email address and the sender did resolve correctly. Hopefully it's a one off issue. If it happens again, I will investigate further.
Thanks for your reply.
Business Applications communities