Personalized Community is here!
Quickly customize your community to find the content you seek.
Choose your path Increase your proficiency with the Dynamics 365 applications that you already use and learn more about the apps that interest you. Up your game with a learning path tailored to today's Dynamics 365 masterminds and designed to prepare you for industry-recognized Microsoft certifications.
Visit Microsoft Learn
2020 release wave 1Discover the latest updates and new features to Dynamics 365 planned through September 2020
Release overview guides and videos Release Plan | Preview 2020 Release Wave 1 TimelineWatch the 2020 Release Wave 1 virtual launch event
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Upcoming TechTalks
When I try to send an email from CRM they are constantly retrying to send, sometimes up to seven times but eventually fail. The event viewer points to the issue but I am not sure exactly what is required to fix this. The key part of the message below being...The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.1 Client was not authenticated.
#61042 - An error occurred while processing the outgoing e-mail message with subject "New Product STILL Awaiting Update: testinformation" for SMTP: http://crmsrv:5555/IMC for delivery through exchange.imco.local. System.Net.Mail.SmtpException: The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.1 Client was not authenticated
at System.Net.Mail.MailCommand.CheckResponse(SmtpStatusCode statusCode, String response)
at System.Net.Mail.MailCommand.Send(SmtpConnection conn, Byte command, String from)
at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, SmtpFailedRecipientException& exception)
at System.Net.Mail.SmtpClient.Send(MailMessage message)
at Microsoft.Crm.Tools.Email.Providers.SmtpPollingSendEmailProvider.ProcessMessageInternal(email emailMessage)
at Microsoft.Crm.Tools.Email.Providers.CrmPollingSendEmailProvider.ProcessMessage(email emailMessage)
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Mail server has been set to allow emails from CRM using SMTP anonymous authentication.
This error usually comes up if there connectors issues on Receive Connector is not set on Exchange side . You should ask your exchange admin to Configured Receive Connector.
Microsoft Dynamics CRM
Thanks Gayatri. We have already asked this so you are thinking along the same lines as us. We will wait for their response, but if it is this which resolves it I will mark your answer as the verified one. Thanks for your help.
The reason the emails are working now is because they are coming from the service desk user instead of the CRM administrator user. I believe that the exchange server is not accepting emails which come from certain CRM users which sounds like a receive connector issue. To give an example of why I think this will work in some instances and not others:
• A workflow is triggered by changing a record, an email is automatically sent to someone from the admin user but I believe the email server rejects this attempt and does not send the email as it will not accept anything from the CRM admin email account
• A workflow is triggered by changing a record, an email is automatically sent to a user (but we have changed the user from the admin user to the service desk user), the email server accepts this and fires off the email this time.
Does anybody have the steps on how I configure the receive connector to accept emails from other CRM users?
I have finally come back around to this and I am pretty sure you were bang on Gayatri.
The server response was: 5.7.1 Client was not authenticated on emails outgoing from CRM is an exchange issue. Open exchange console>Server config>Hub Transport>default receive connector properties>permission group>tick anonymous users
Business Applications communities