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I've run the uninstall program for the Dynamics Connector which removed the application from my Dynamics GP server. However, on the CRM server in the Organization I had configured for use with the Connector, the Connector Solution (Connectorformicrosoftdynamicsgp) is still present as well as all the components the Connector installed (*Account* and *Contact* entitles, "Submit Order" button on the Order etc).
I'm not sure why the uninstall process didn't delete these items. However, when I attempt to manually delete the Connector Solution from CRM, I receive the following error message - "Cannot Delete Component - Cannot delete Main because one or more components require it."
I've looked at the install documentation for Connector and there is no guidance for uninstalling the product. How does one completely remove the Connector solution and all the installed pieces from CRM?
Have you checked the dependencies on the solution? That will tell you what needs to be manually updated in your system to remove the solution.
This is a Managed Solution.
There must be a recommended approach from Microsoft on how to completely remove their product.
That is the recommended approach. You can still have dependencies on a managed solution, especially if you've modified your system after installing the solution. Find out what dependencies still exist, remove them from the unmanaged parts of your system, and then the managed solution should uninstall cleanly.
The recommended approach is:
1. Uninstall connector.
2. Delete the MSDI database
3. Remove Connector managed solution.
Now if you are facing problem to remove solution which is a very common problem, you can identify which components are giving the problem and remove them.
Generally this happens with some integration_key field which is fine to delete as it is create while configuring connector.
Thanks for confirming the correct, and complete, uninstall steps. I'm not sure why the documentation from Microsoft ignores this information, but hopefully it will be included in future updates to the PDF files.
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