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1-2 times a month emails are not sent, for a period of time, the message on the event viewer follows could help me?
26234 - O serviço E-mail Router não pôde processar um item de trabalho de provedor, usando o assembly: Microsoft.Crm.Tools.EmailProviders.dll e a classe: Microsoft.Crm.Tools.Email.Providers.Pop3PollingMailboxProvider. System.IO.IOException: The process cannot access the file 'C:\Program Files\Microsoft CRM Email\Service\Microsoft.Crm.Tools.EmailAgent.SystemState.xml' because it is being used by another process.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)
at System.Xml.XmlDocument.Save(String filename)
at Microsoft.Crm.Tools.Email.Providers.ConfigNodeReader.SetStringValue(String elementName, String setValue)
Did you check anti virus? Try creating an exclusion for the email router folder to see if you still get that error.
Following KB may help if the emails are not sent be because the service has been stopped and it does not start.
Refer this blog:
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