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I am installing the CRM Server 2016 and I am geting this error:
13:16:24| Error| System.Exception: Action Microsoft.Crm.Setup.Shared.RemoveOrphanedProductUpdateRegistryKeysAction failed. ---> Microsoft.Crm.Setup.Shared.SetupException: Data ProductInfo.ExistingProductCode is not available. at Microsoft.Crm.Setup.Shared.PropertyBag.GetPropertyValue(String propertyName) at Microsoft.Crm.Setup.Shared.RemoveOrphanedProductUpdateRegistryKeysAction.Do(IDictionary parameters) at Microsoft.Crm.Setup.Shared.CrmAction.ExecuteAction(CrmAction action, IDictionary parameters, Boolean undo) --- End of inner exception stack trace ---, Error, RetryCancel, Option1
Full Server install on a single VM
Windows Server 2012 R2 Datacenter
SQL Server 2014 SP1 Enterprise
No Internet connection so CRM 2016 install update is not possible
Solution: SQL Server 2008 R2 SP3 native client have to be installed.
Background: the test VM is not connected to the internet so I had to install the prerequisites manually. I installed the latest SQL native client (from SQL Server 2012 SP3 feature pack) it was good enough for the prerequisites' check but the setup failed with the error above. I have found the solution because during the setup process I got a message which was about missing 'sqlncli10.dll'. (But actually the setup was continued)
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