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Since this morning, my crm users can't run reports, I activate the tracing and got this error when someone is trying to run a report.
MSCRM Error Report:--------------------------------------------------------------------------------------------------------Error: The request failed with HTTP status 401: Unauthorized.Error Number: 0x80048300Error Message: The request failed with HTTP status 401: Unauthorized.Error Details: The request failed with HTTP status 401: Unauthorized.Source File: Not availableLine Number: Not availableRequest URL: portal.matricis.com/.../reportviewer.aspxStack Trace Info: [WebException: The request failed with HTTP status 401: Unauthorized.] at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object parameters) at Microsoft.Crm.ReportingServices2005.ReportingService2005.ListExtensions(ExtensionTypeEnum ExtensionType) at Microsoft.Crm.Reporting.ReportServer.IsDataExtensionInstalled(String extensionName)[CrmReportingException: The request failed with HTTP status 401: Unauthorized.] at Microsoft.Crm.Reporting.ReportServer.IsDataExtensionInstalled(String extensionName) at Microsoft.Crm.Reporting.ReportServer.get_IsDataConnectorInstalled() at Microsoft.Crm.Web.Reporting.CrmReportServerCredentials.get_ImpersonationUser() at Microsoft.Reporting.WebForms.ServerReport.OnCredentialsChanged(IReportServerCredentials credentials) at Microsoft.Reporting.WebForms.ServerReport.set_ReportServerCredentials(IReportServerCredentials value) at Microsoft.Reporting.WebForms.ReportViewer.ApplyConnectionToServerReport(IReportServerConnection connection, ServerReport serverReport) at Microsoft.Reporting.WebForms.ReportViewer.CreateServerReport() at Microsoft.Reporting.WebForms.ReportViewer.CreateReportHierarchy() at Microsoft.Reporting.WebForms.ReportViewer..ctor() at ASP.matricis_crmreports_rsviewer_reportviewer_aspx.__BuildControlreportViewer() at ASP.matricis_crmreports_rsviewer_reportviewer_aspx.__BuildControlform1() at ASP.matricis_crmreports_rsviewer_reportviewer_aspx.__BuildControlTree(matricis_crmreports_rsviewer_reportviewer_aspx __ctrl) at ASP.matricis_crmreports_rsviewer_reportviewer_aspx.FrameworkInitialize() at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.ProcessRequest() at System.Web.UI.Page.ProcessRequest(HttpContext context) at ASP.matricis_crmreports_rsviewer_reportviewer_aspx.ProcessRequest(HttpContext context) at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
I realy don't understant why crm stoped working this morning we did no change to it or to our sql server
Try to run a System report such as "User Summary" - does that work?
Check the permissions for users on the reporting server.
Check whether SQl Reporting Service is Running or disabled on Server? If not check it.
You can check this by clicking Start > Run > services.msc. Right click start if it is not running. If it is disabled right click > Properties and enable the the service.
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