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I have an onsite version of Microsoft Dynamics 2013 and it was working fine in safari. Most recently the look up fields are not working. I get the following error:
Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support"
Why? This did not happen in the past. Is Safari not supported anymore?
Here is more information. I downloaded the error file can got this:
Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=220.127.116.11, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.NullReferenceException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #1621F5A3Detail:
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
<ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>System.NullReferenceException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #1621F5A3</Message>
<InnerFault i:nil="true" />
<TraceText i:nil="true" />
Do you if the security role of the users have been changed recently or any customization that might have been added?
No, it seems to be browser issue. It works in Firefox, but doesn't work in chrome or safari. This is a particular issue with look up tables. Chrome recommended shutting off the accelerator feature, but that did not work.
Have you updated Safari recently? Which version are you running and which version of CRM are you running?
I am using Safari 9.1.1 (11601.6.17). CRM 2013 Service Pack 1 (SP1) (18.104.22.1681) (DB 22.214.171.1241)
It might be so that CRM 2013 isn't supporting Safari 9.1. I can't find any neat matrix atm, but CRM 2013 is supporting Safari from IOS 10.8 and CRM 2015 from IOS 10.8 and 10.9.
Safari 9.1 seems to have come out in march 2016, which would mean that Safari 9.1.1 is more modern and it might include some changes that doesn't work with CRM 2013. I've seen something similar on Chrome too. CRM 2013 is sort of old now so I would be a bit careful with implementing new browsers to it.
I am having the same problem with CRM 2013 and the browsers Opera, Edge and Chrome.
You can get around it by clearing the error message and clicking 'look up more records' and selecting a record from the pop up form search box but i suspect like me you will think that is far from ideal.
So does 2015 work in Safari 9.1.1. Can you verify that you can use look up fields.
Sorry, I can't verify that since I don't have any Mac. I can't find that article any longer and the official "supported page" (https://support.microsoft.com/en-us/kb/3018360) only speaks of safari from 10.8 and 10.9.
Just tried the new update in chrome on a pc and I got the same error. Again we are running Dynamics 2013. Does anyone know if Dynamics 2015 has the same problem?
Just verified that the issue still exists. Checked on my PC and my mac using the new version of chrome and I still get the error.
I'm using Dynamics 2013
Which version of Chrome are you using and which version of CRM 2013? Does it work in IE10?
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