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I'm unable to setup Insights on a PRODUCTION instance of CRM Dynamics.
It is working correctly in the SANDBOX environment. The person who is setting this up is a O365 Global Admin and has Professional License assigned and setup correctly in my PROD instance.
I have System Customizer, System Administrator, and Insights User roles. So does my global admin. I've followed instructions in this KB Article (minus the installation of the zip file and setting the trusted IPs) to install it, but i get this error message:
The very strange part is that i have the following notification showing up in my browser:
When i click it, it takes me to the previous CRM Dynamics Administration screen.
The new Dynamics 365 dashboard doesn't let me or at least i don't see an option to install a solution. The Insights solution is installed so I'm puzzled why I can't get this setup. Can my global admin assign a basic license to themselves even if the licensing is professional / enterprise?
Here is a quick update: We managed to get it resolved! It works both in Sandbox and Production environment. However, you will have to contact Microsoft Support or submit a ticket through Azure. It is security related issue and only one instance of Insights will work in either sandbox or production but not both by default. Meaning that if you had a user who logged into the sandbox environment first, or vice versa into production, it would only know to work within that environment. They would get an error in the other.
Hopefully there is going to be a way to manage this in the future without contacting support.
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