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I'm currently testing the Mobile Phone Express app with our CRM 2015 on premise deployment. I added a new custom field to the main Contact form several weeks ago (prior to installing and configuring the mobile app). In the mobile app form the field is only visible on new contacts that have created subsequent to the new custom field being created. Any contacts that were created prior to the new field being added (i.e. 99% of contacts in our system) do not display the field on the mobile form. Any ideas on how I might go about resolving this?
If you are using the old Mobile Application, then you would have to modify the Mobile form, not the Main form.
Hi Gopolan, apologies if I wasn't clear but I have amended both the mobile and main forms to include the custom field. However it is only visible on recently created contacts in the mobile app, whereas it is visible for all contacts when using CRM through the normal desktop site.
Not to worry, I've figured out why this is occuring. The field is a two options field with No set as the default. The default No value has not been automatically applied on contact records that existed prior to the field being created however it does set the default No value when creating new contacts. It seems the mobile app does not display fields with null value when in read mode, however I can see the field if I go to edit the contact record within the app.
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