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In phone call entity if user changed status as completed and then user wants to bring it back to pending status for this requirement
I have written a demand workflow . I can see the process is executed successfully but status is not changed to pending.
First, you need to add a step that is called "Change Status" to make it opened again and then you can update other fields on the phone call.
One addition to Ivan's post.
Whenever you are modifying a record that is Inactive to Active, and your want to modify the Status Reason (or Activity Status in this case), whether via code (plugin or custom), or from a workflow, there are two fields that have to be modified: the StateCode (Status) and StatusCode (Status Reason).
Modifying just the Status Reason (or Activity Status) will not work, if the Status of the record is not modified.
Hope this helps.
Thanks it is working.
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