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This is regarding Email Router Installation issue.
Environment: Dynamics CRM 2013 On-Premise
Exchange Server : Exchange online
Email Integrator: Email Router
Previously we had Exchange server on-premise and using Server side sync, we integrated our CRM 2013 On-Premise with Exchange server On-Premise. Now our company moved Exchange server to online. So CRM 2013 on-premise doesn't support hybrid to connect to Exchange online using server side sync.
So we need to go "Email Router" route. Here we got struck. Our servers on VMs and not exposed to Internet. During Email Router installation, it's failed to install because some of the requirement components are missing and unable to download from microsoft.com site (due to lack of internet connection).
With that said, we placed the required components(missing) in the specified folder (C:\Users\XXXXX\msoidcrl\msoidcli_64bit.msi), which Email Router installer expects, still it complains the requirement components are not locally available.
So we requested windows team to enable internet connection (at least until we finish our installation) to our servers, and they opened internet connection using Blue coat proxy and on a specified port . So on server side we made necessary changes to access proxy server by going to Internet Options > Connections > Lan Settings > Proxy server.
1. So with the above settings , will the Email router installer get access to internet and able to download required components or do we have to configure anything on Email Router installation to get internet access?
2. Why Email router complains, even after supplying the required files (msoidcli_64bit.msi)?
3. If somehow, Email Router installed, after that internet connection pulled out from the server, does Email router works to integrate CRM 2013 on-premise and Exchange online or does it need Internet connection to integrate?
Failed to find the Windows Live ID Sign-in Assistant installer.09:04:27| Info| FWLink defined for Windows Live ID Sign-in Assistant: go.microsoft.com/fwlink;clcid=0x40909:04:27| Info| CIsMSOIDCRL64Installed=009:04:27| Info| Get the job key value BITSLocalTempDir as from the registry.
09:04:27| Info| Checking whether installer msoidcli*_64bit.msi is locally available09:04:27| Info| Installer path for Microsoft Online Services Sign-in Assistant set to C:\Users\ctp_crm_admin\msoidcrl\msoidcli_64bit.msi09:04:27| Info| Uninitializing COM.09:04:27| Info| Uninitialized COM.09:08:47| Info| Waiting for PrereqCheck to be signaled09:08:47| Info| Prereq component action is required.09:08:55| Info| Setup needs to download the following components from the Internet:- Windows Live ID Sign-in Assistant
Download components now?, Question, Yes|No09:08:55| Info| InputResult: Yes09:08:55| Info| Initializing COM.09:08:55| Info| Initialized COM.09:08:55| Info| Requesting download of Windows Live ID Sign-in Assistant installer from go.microsoft.com/fwlink;clcid=0x409.09:09:16| Error| Windows Live ID Sign-in Assistant did not download successfully. To try again, ensure your internet connection is working, then try again.09:09:16| Error| hr=0xc0040202
Did you pre-install those missing components before running the email router installation? The setup probably looks in the system if the required components are already installed instead of looking for the installation files themselves. If you install the WIndows Live ID Sign-in Assistant first and then maybe reboot your computer, does the setup still want to download this component?
Thanks for the response.
I was little bit hesitant to install msi file ((msoidcli_64bit.msi), because of any hidden issue if installing directly on server.
Let me try that to install.
I will update the result.
One other thing, do we need continuous internet connection to server, for Email router to work it's job?
Well, that depends on what you are trying to do with the Email Router. If you want it to just talk to something like a local smtp server which will do all the sending then the router only need access to that smtp server and CRM. If you expect it to send the emails through Exchange Online you definitely need internet access in order to reach Exchange Online.
Hmm.. Whole purpose of Email Router is to integrate with Exchange online.
So in that case we have to allow internet connection all the time ( at least should allow Office 365 site through proxy sever).
Are there any other alternatives for the my scenario.
Thanks for your time.
The only other alternative I could think of is to upgrade your CRM to Dynamics 365 and use server-side-sync again for Exchange Online. I suspect this is not an option to you right now though, so the Router will be the fastest way.
No sooner we are migrating to 365. As you said Email Router is faster way to integrate with Exchange online. Let me check with our Windows team.
Thanks for your opinion.
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