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hi there guys.
i noticed CRM didn't integrate some emails during a short period of time. i had to "Test & Activate" the mailbox so the mails started integrating again.
my question is:
a) how can i synchronize the missing emails ?
b) can i prevent this from happening in the future? how?
I'm using CRM 2013 on-premises, w/ SP1 UR2 (126.96.36.199), emails are configured at Server Side Synchronization, on Exchange
Thanks in advance
You can set the threshold date in the past, on the mailbox record
Then the older e-mails should be processed again. This might take some time, depending on how many emails were sent since that date.
Hope this helps,
It sure worked, thank you very much for your help!
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