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I have one field on service module "case" that is (Field name - First Time Resolution and data type is option set)
Now the issue is this , users close the cases which is created by my team after tick the yes on this field, because
I want to restricted the user to close those case by tick option only which is created by my team ("my team name is Customer Care").
Please give suggest
You can update the security role to provide write permission only to users within the team which created the record.
This is radio button sir
If you want to prevent users to update the record, even if it's a radio button, text field, lookup or whatever, the permissions take control.
This solution is great is you want to prevent any users outside your team to update anything on the record.
how to write a jawacript code for ristrict the user to changes on filed under those cases which is created my team only.
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