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We are using MS Dynamics (on premises) also for our customer support (Service > Cases) but we see that theres a challenge to cover all the different email types, encryptions, formats etc... this leads to a lot of customization, which leads to a lot of mess.
Any suggestions to the problem or to a specific software/solution??
I will recommend to use One Digital solution, it is compatible with Dynamics CRM and does everything what you are expecting below is the link of the product.
you mean the one digital portal? (www.capita-one.co.uk/.../self-service-portal)
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