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With what update/version of CRM 2015 on-premise, rule item is available for non case entities. We have CRM 2015 (22.214.171.124) onpremise.
Please let us know which service pack do we need to update , for creating/updating the record through the incoming email message?
Also, whether server synchronization is enough for sending and receiving the email or do we need email router or outlook client.
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