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One of our mailboxes is generating duplicate queue items in its queue. The other mailboxes/queues function without problems.
When I check the duplicate queue items in detail, I only see a difference in the Created/Modified by (delegate) fields:
The cause of the problem could be that someone gave the mailbox Dynamics access rights a little while ago. But that has been solved already. Besides that the configuration of the environment has not been changed (MS updates maybe)...
What I checked so far:
Unfortunately this is a production queue, so I cannot recreate it.
It is a Dynamics online (Version 1710 (188.8.131.5251) ) with Exchange online environment.
Anyone has a suggestion?
Thanks a lot!
Have you checked if multiple emails are getting created in CRM so duplicate queue items or single email but duplicate queue item for the same email ?
Can you also check outlook of mailbox from which email are getting created and see if multiple emails received in outlook/exchange so multiple emails in crm.
If found helpful, Please mark my answer verified.
Thanks for your response! I forgot to post the solution in this thread, sorry about that.
Microsoft support reported me that the problem was caused by a know error. On 22-4 the problem has been solved by Microsoft.
Glat, your issue is resolved.
You can mark this thread verified so that it might help someone who is facing same issue.
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