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Currently, we are using Dynamics 365 CRM 2016 and email router for sending the emails along with ClickDimension integration. Recently we have noticed an error sending email through ClickDimension. The issue is intermittent, and we do not have a root cause identified. We have engaged ClickDimension support but also want to confirm there is not a setting on CRM side that is creating the interruption.
Could you please share error details to check this issue further?
M S Dynamics allows you to send emails from CRM.
The following steps describe how to configure the CRM to send emails from it.
Create a Server profile.
Now navigate to Settings->Email Configuration->Mailboxes.
Now a screen will be displayed with active mailboxes.
Click on your Active mailbox.
I hope this will help
Refer this article
and also watch this video
I hope it helps,Thanks.Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365
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