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We need to transfer the chat back to chatbot if agent doesn't responds or rejects the chat request
To transfer a conversation back to a Power Virtual Agents bot, follow the instructions bellow:
Integrate a bot | Microsoft Docs
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Actually in our scenario, we don't want live agent to transfer chat to bot manually. In our requirement if agent doesn't respond to request within timeout time or rejects the request then only we need to transfer it back to bot.
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