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Service | Customer Service, Contact Center, Field Service, Guides

Posted on by CU31030949-0 0

Dear all,   The system created multiple submissions with identical data at the same time, but only one succeeded while the rest failed. I’m n...

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Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by Lukasz_Brzozowski 0

We have recently implemented a Contact Center integration and connected a phone number from a resource account (teams phone) to the voice channel. ...

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Service | Customer Service, Contact Center, Field Service, Guides

Posted on by SamGo 31

a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;} Hi everyone,...

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Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by CK-17030755-0 8

Hi,  I am looking for an official answer for my question:   Is it possible to use a Contact Center Add On (for customer Service Enterpr...

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Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by AZ-01081450-0 44

Hi all! I have a trial version of MS Dynamics 365 Contact Center. I want to create a workstream for type record for cases, but there is no case in ...

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