Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by 34SF 28

Hello, I am facing an issue with Workforce Management (WFM) Forecasting using External Data in Dynamics 365 Customer Service / Contact Center,i c...

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Last replied Posted on by CU27051316-0 4

HiI am not seeing the "conversation widget" tab in my (sandbox/production) d365cc environment, while it is present in my 30-day-trial environment?&nbs...

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Last replied Posted on by CU21072020-0 0

I'm researching mobile app development options for a business project and would appreciate some practical advice from the community.When comparing the...

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Last replied Posted on by Parth Bhai 10

Hello experts, I copied my dev environment (where all the AI agents are working) and created a new environment. As per the Microsoft docs, C...

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Last replied Posted on by CU03081215-2 4

HiIs it possible to add the SMS widget to contacts in Dynamics Contact Center?

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Last replied Posted on by TI-09120726-0 15

Created separate topic "Set context variables" (not invoked, as per documentation) Copilot Studio Configuration: Created separate topic "Set conte...

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Last replied Posted on by Sajeda_Sultana 8

Hi everyone,We're experiencing an issue with live agent handoff between Copilot Studio and Dynamics 365 Contact Center, and we're wondering if anyone ...

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Last replied Posted on by Lukasz_Brzozowski 6

We have recently implemented a Contact Center integration and connected a phone number from a resource account (teams phone) to the voice channel. ...

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Last replied Posted on by 34SF 28

HI, i hope you are doing well, i have a question regarding the inbox button in the copilot service werkspace. i created new experience profile: ...

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Last replied Posted on by KM-22070933-0 2 Microsoft Employee

I am unable to access the DFM please guide me to troubleshoot the issue  

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