Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by IN-29051210-0 6

Hi everyone, we have a voice bot in Dynamics 365 Contact Center with Copilot Studio. The inbound phone number is on Teams Phone, set up via Teams P...

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Last replied Posted on by SamGo 41

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Last replied Posted on by abhisc 36

Hi Everyone, I'm using Dynamics 365 Customer Service's Copilot Service Workspace and noticed that the left navigation pane (site map/navigation men...

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Last replied Posted on by CU27051316-0 4

Hi Anyone know where to start with servicenow dynamics contact center integration? I'm totally blank and noob but trying to understand/map-out th...

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Last replied Posted on by CU22051336-0 4

Are any of you experiencing similar session drops or data sync delays when handling heavy background API calls on mobile deployments, or have you ma...

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Last replied Posted on by VP-22051948-0 2

Hi Everyone,  I'm experiencing an odd issue. When I generate a report, printing works just fine, but if I preview the report first and attempt...

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Last replied Posted on by AA-26050809-0 4

Hello All, I am having an issue using the AI features of the Case Management Agent to auto-populate fields when I click on Create Case after a conv...

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Posted on by emikoh 2

I'm trying to get some reports put together for how our customers and users are interacting with the callback feature. Namely, which voice conversati...

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Last replied Posted on by VG-27060905-0 103

Hi Everyone, I am facing issues in job queue, they are not running automatically in business central Saas. The job queue status is set to&nb...

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Last replied Posted on by Lukasz_Brzozowski 6

We have recently implemented a Contact Center integration and connected a phone number from a resource account (teams phone) to the voice channel. ...

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