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Customer experience | Sales, Customer Insights, CRM

Posted on by Scott_itD 1,072 Community Manager

Welcome to the Customer experience forum! We’re glad you're here! 🎉  Whether you’re interested in Sales, Customer Insights, Customer Voice, ...

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Customer experience | Sales, Customer Insights, CRM

Last replied Posted on by CU09011057-0 2

Problem Statement - Every year we have to renew the SSL certificate and use that for SSS so that Microsoft Dynamics 365 On Premise v 8.2 is abl...

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Customer experience | Sales, Customer Insights, CRM

Posted on by CU10051341-0 0

I am very frustrated with MS and their constant push on AI solutions to my problem is simply accessing my MC Account. I need to interact with a real ...

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Customer experience | Sales, Customer Insights, CRM

Last replied Posted on by SebG 2

Hello, I have a problem I can't seem to solve. I created a survey and sent it to several people. I received about 400 responses, which I can view in...

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Customer experience | Sales, Customer Insights, CRM

Last replied Posted on by KH-27021501-0 2

Based on a respondent's answer to Q1 of the main survey I want to direct to 1 of 4 possible chain surveys.  Is there a way to direct back the re...

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Customer experience | Sales, Customer Insights, CRM

Last replied Posted on by AH-31052106-0 293 Microsoft Employee

Hello, is there a report or method to get reporting on each user "that uses Dynamics" in a live environment withing PPAC? I know we have license usa...

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Customer experience | Sales, Customer Insights, CRM

Last replied Posted on by Santiago270500 51

Hi, im trying to integrate Dynamics BC, Dynamics Customer Voice, PowerPlatform and Dynamics Sales in my Prod environment, i just finished integratin...

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Customer experience | Sales, Customer Insights, CRM

Last replied Posted on by jseb04 47

Hi everyone, I’m trying to decide on the best approach to send surveys and store the information for each customer inside Dynamics 365. I see two ...

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Customer experience | Sales, Customer Insights, CRM

Last replied Posted on by CR-26071947-0 5

Hi   First time posting a question.   Trying to use a trigger in a Journey for a reminder follow up on a CV Survey but unable to find ...

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Customer experience | Sales, Customer Insights, CRM

Last replied Posted on by LCAdmin 8

I'm using the [[First Name]] variable in an email template that will be used to send a Customer Voice survey. The actual template source HTML is "Dea...

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