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Customer experience | Sales, Customer Insights, CRM Welcome to the Customer experience forum!

Posted on by Scott_itD 798 Community Manager

Welcome to the Customer experience forum! We’re glad you're here! 🎉  Whether you’re interested in Sales, Customer Insights, Customer Voice, ...

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Customer experience | Sales, Customer Insights, CRM Create duplicates of accounts - "save as" or "copy"

Posted on by Pernilla B 17

I often create multiple records from the sale table. That takes a long time to do, when I mostly have the same information in all records, but only ...

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Customer experience | Sales, Customer Insights, CRM Issue with Kanban View Ignoring Filters

Last replied Posted on by HC-16032012-0 15

I have a system view called “Open Opportunities” where I’ve set a filter: Probability does not equal 0% or 100%.   This has been working fine...

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Customer experience | Sales, Customer Insights, CRM Expand and Collapse event of SidePane

Last replied Posted on by Makarand Keer 0

in Dynamics 365, I am opening custom pane using   const pane = await Xrm.App.sidePanes.createPane({ title: "This is your AI assistant", hid...

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Customer experience | Sales, Customer Insights, CRM Hide or disable modern command bar button based on security role - javascript

Last replied Posted on by Samantha73 3,094

Hi All From my googling I think we cannot hide a button using javascript. Is it possible to use javascript so when a user clicks on the button a po...

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Customer experience | Sales, Customer Insights, CRM Using Automation to Improve Efficiency in Game Development Projects

Last replied Posted on by CU14101625-0 6

Hey everyone, I’ve been exploring ways to improve workflows and automation in game development, particularly for small-scale projects or hobbyist de...

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Customer experience | Sales, Customer Insights, CRM Task/activity reminder email on due date

Last replied Posted on by Samantha73 3,094

Hi All Is there a way to send a email reminder to the person who is allocated on a task/activity when the due date arrives? I couldn't find a stand...

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Customer experience | Sales, Customer Insights, CRM Appointment Default Status is open instead of scheduled - CRM Online

Last replied Posted on by Sowmya CRM 10

Hello, I am trying to understand why the default status of the appointment is 'Open' instead of 'Scheduled' We are on Microsoft Dynamics 365 online 2021 release wave 2 version  When I create a new appointment in CRM,...

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Customer experience | Sales, Customer Insights, CRM Regarding "Send Receipt Copy" POS

Last replied Posted on by DS-03092035-0 4

Is there any way we can keep "Send Receipt Copy" on by default on POS? or remove the toggle completely.    

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Customer experience | Sales, Customer Insights, CRM Cancel remainder in direct delivery process

Last replied Posted on by JB-08081458-0 10

In a direct delivery process where there is a small quantity remaining on a sales order line that needs to be cancel, we get this error message: Er...

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