Inquiries and report - lookups
Hi Syrus,
Some Microsoft employees do read questions on these forums. Note that some of them are hired to help answer questions, but more from a support point of view. Several years ago, some Microsoft program managers also used the forum to gather feedback and provide some input. I haven't noticed them around for a long time on the Dynamics 365 Finance & SCM forums.
If you can help us understand what exact steps you perform for "looking for a sales order", we can check if a filter is applied. When I open e.g. the All sales orders page and then select one order and open the details, the CTRL + arrow up or down is working. In case I use the filter field or a grid column search, then a filter has been applied restricting me with the number of records to navigate through. When you remove the filter, also the focus on the current record will be lost, and then another sales order will be selected. If this is your scenario, then you hit a limitation of the Dynamics 365 F&O navigation options.
Note that the focus is also important. In case a record in the lines grid has the focus, the shortcut commands will browse through the line records. When you click on one of the header fields, then the focus is on the data source of the sales order headers.
Let us know your concerns in case this is not exactly the answer you are looking for.