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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Electronic document su...
Finance | Project Operations, Human Resources, ...
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Electronic document submission error for on-cloud environment

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Posted on by CU19031204-0 4
Hi experts,
 
I am getting this error while submitting the electronic document to Fatoora Portal. Kindly help me with this, what process I need to correct.
 
 
The detailed error message is as follows:
  • The menu item with name businessdocumentsubmission could not be opened.
  • Operation canceled: Submit electronic documents
  • Operation canceled.
  • Context: [CountryISOCode: SA, DocumentType: Customer invoice, LegalEntityID: api, SubmissionType: blank]
  • [Error] Applicability rules configurations matched with provided context multiple times. Affected setups: Saudi Arabian Zatca compliance check (SA)-Tax invoice compliance check, Saudi Arabian Zatca submission (SA)-Sales invoice, Invoice (SA) -V-01-Sales invoice derived
  • Web service communication error, Correlation Id: ec2a8107-4c4b-4b44-aa71-67de9e3435ad
Categories:
Dynamics 365 Finance
I have the same question (0)
  • Abhilash Warrier Profile Picture
    Abhilash Warrier 8,627 Super User 2026 Season 1 on at
    Hi,
     
    Are you attempting to submit electronic documents for the first time, or has this process worked for you previously? If it was working earlier, were there any recent changes made in the application that might be affecting it?

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