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4Hello,
I'm playing around with the contact centre and I've created a flow that creates cases based on emails to my support mailbox. The flow is only supposed to create a case if the email is from a known and active contact in our contacts entity. However, the system is auto creating a new contact when I email the support mailbox with an unknown email address. Is there a way to turn this off?
I'm playing around with the contact centre and I've created a flow that creates cases based on emails to my support mailbox. The flow is only supposed to create a case if the email is from a known and active contact in our contacts entity. However, the system is auto creating a new contact when I email the support mailbox with an unknown email address. Is there a way to turn this off?
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