FTI invoice is not in the list of available options

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Posted on by Cindy @TDIndustries

101

Hi,

We are testing the Credit Functionality in FO and am wondering if anybody may know why all FTI's for an account don't show in the list? Is there a setting or something on the FTI that needs to be there or access setting somewhere?

I was trying to post a credit against FTI-152152 and when I use Credit Invoicing it is not there to select. I sorted my FTI list Z to A which has the newest FTI at the top and there have been several posted after May that are not in the list. Why would they not be there if they are posted and verified to be on this account.

Any help is appreciated

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Financial Management

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Cindy @TDIndustries 101 on at

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FTI invoice is not in the list of available options

Hi,

Yes, the FTI is posted. Isn't that how it gets the FTI #? When you post it?) Yes it is under that same account and is not appearing in the list.
Adis 447 on at

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FTI invoice is not in the list of available options

Thanks for sharing the screenshot.

In general, in order to correct a FTI, this is the way to go for it - just to be sure you covered it :)

Correct a free text invoice - Finance | Dynamics 365 | Microsoft Learn

To your case now. Is your Free Text invoice, that you expect to have in the list posted AND is it the same customer?

If you check the filters in the list, it filters by not empty invoice, ie. posted invoices and it shows only invoices with the same customer you selected from the free text list page.

Kind regards, Adis
Cindy @TDIndustries 101 on at

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FTI invoice is not in the list of available options

I am creating a credit for FTI-152152 and it is not in this list as an available option to select
Adis 447 on at

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FTI invoice is not in the list of available options

Hi,

I am not sure which list you mean, although I have an idea. Could you please share a screenshot of the path and\or screenshot you expect the FTI to be listed?

Kind regards, Adis