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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Integrating Dynamic 36...
Service | Customer Service, Contact Center, Fie...
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Integrating Dynamic 365 Contact center feature in web api(or Semantic Kernel Agent)

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Posted on by argeraju 4
Hi Team,

I am developing a multi agent system using Autogen, I am planning to build an agent using Semantic Kernel for Dynamic 365 Contact Center.
So, I am new to Dynamic 365 Contact Center , need help with integration of Dynamic 365 Contact Center with Autogen Framework.
Can we integrate Dynamic 365 Contact Center features via api or any other options available, if available, could you please provide documentation links.
 
Thanks in advance.
Categories:
Dynamics 365 Customer Service

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