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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Email icon on CRM not ...
Service | Customer Service, Contact Center, Fie...
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Email icon on CRM not working as intended.

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Posted on by CU17010644-0
 Email field as type email and the email icon. On the Form we also have a Channel Integration Framework section that hosts a Web Page that connects to Omnichannel in Azure Web Services. If we click that email icon then the Web Page in the Channel Integration Framework is affected, meaning that Customer Service Representative suddenly cannot hear any conversation at all.
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Dynamics 365 Customer Service

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