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issue on GL>Inquiries & report > trial balance report (not reading from posted vouchers)

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Posted on by MS-04071927-0 2
The issue in details are:
I have difference in TB report under GL module/  report:
The TB is not balanced ??? and not give 0 on closing balance :-)
The issue started on On 7/3/2024
As one of Product receipt transaction (return):



 
The TB report is not reading from this date the credit part of  (1140003 account)

While it must show the debit part not with 0 for 1140003??
 
what possible action to solve this while:
- if canceled the voucher the TB will be unbalanced with cr ??
- why it is 0 while voucher is already posted?
-I tried to rebuild balnces with no use?
Categories:
Financial Management
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 290,524 Super User 2024 Season 2 on at
    issue on GL>Inquiries & report > trial balance report (not reading from posted vouchers)
    It is not possible to delete posted transactions. Some transaction types can be reversed, but that will probably not solve the issue but you can try this out in a sandbox with a copy of the production environment. 
     
    You can try to get help from someone doing a deep dive into the stored records in the related tables (accounting entries and balances). In case you don't have customizations in this area, you can also create a support ticket for Microsoft Support.
  • MS-04071927-0 Profile Picture
    MS-04071927-0 2 on at
    issue on GL>Inquiries & report > trial balance report (not reading from posted vouchers)
    Dear Andre
     
    Thanks for your answer ..
     
    But Even with 
    With this it is still the same the credit part of the  inventory account even it is posted on the voucher but not readed by the TB report and cause unbalanced TB from the date till now
    I have urgency to issue the TB from the system is there any way to delete this posted voucher from DB or to write the credit part as any action now will affect the 2 parts Dr and Cr and my problem on just the Dr part due the report is not reading the return credit part of inventory account??
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 290,524 Super User 2024 Season 2 on at
    issue on GL>Inquiries & report > trial balance report (not reading from posted vouchers)
    Hi,
     
    It is weird to see the unbalance. That should not happen. You can try running the job Recalculate ledger periods. You can find this action on the Ledger form.

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