RE: Customer deposits not reflecting in D365 from POS
Hi Ramune, perhaps you can just expand on this idea. If you say Customer order, do you mean a sales order created in POS and payment is taken against the order immediately?
The customer works in the B2B industry and long story, they integrate sales orders to D365 from another system, so it won't work for them creating the orders in POS
They want to utilise the POS for Cash reconciliation specifically. There are instances where a customer walks in and wants to pay an amount to their account that is not linked to any orders. In POS, how would you capture such a payment that is received in cash?
Am I perhaps misunderstanding how and when the Customer deposit can be used? Because there is no error occurring in POS when you add a customer deposit in POS without a linked order, but I am not clear in terms of the functionality why this would not reflect in D365. Are there any documentation that explains this functionality in more detail? I am struggling to find resources.