Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / D365 Customer Service ...
Service | Customer Service, Contact Center, Fie...
Unanswered

D365 Customer Service knowledge articles

(0) ShareShare
ReportReport
Posted on by DavidBest 43
Is there a simple way to upload PDF files as knowledge articles in D365 Customer Service? 
 
I have hundreds of PDFs that contain business processes etc and it seems illogical to have to ttype them into the knowledge article UI.
 
Additionally is there a way to link to sharepoint pages as knowledge articles?
 
I want to avoid manual entry of content.
Categories:
Customer Service

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Complete!

🔔 Be sure to subscribe to the new forums you are interested in to stay up to date! 🔔

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,946 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 229,420 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans