Dataverse Email Message Description Field Not Rendering Custom Deep Link as Clickable Hyperlink

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Posted on by CU10082125-1

We have a Power Automate flow that creates an Email Message record in Dataverse. As part of the process, we initialize a variable containing a custom Field Service deep link:

ms-apps-fs://org8116225d.crm6.dynamics.com_b172a22x8-x320-xx62-b6e5-3819181a?tenantId=47995fc2-2m43-20a2-2381-182819173&isShortcut=true&appType=AppModule&openApp=true&restartApp=true&forceOfflineDataSync=true&etn=case&pagetype=entityrecord&id=692ac1c3-2h63-2782-a82d-e177e46d9cb9

This URL is inserted into the Description field of the Dataverse Email Message record with text such as "Click here to open the case in Field Service".

Expected Behavior

The link should appear as a clickable hyperlink and, when selected by the user, should launch the Dynamics 365 Field Service mobile application and open the corresponding Case record.