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GL Journal stuck in ''Processing''

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Posted on by Maria Nastevska 145
Hi everyone,
 
Hoping to get some insights on the below issue that my client is facing as I'm having trouble to replicate this issue on my end -
 
A user has attempted to reverse a GL journal batch XXX using the Reverse entire journal function.
The process has partially completed, but has been stuck for a couple of hours showing as processing for some of the vouchers.
It is less than 100 lines so has not gone to batch processing.
 
Does anyone know why this is happening?
 
It has occurred several times in the past, however the client does not remember how this issue was resolved. It does happen thought when REVERSE ENTIRE JOURNAL function is used.
 
Any inputs are appreciated.
 
Thanks
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Finance
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 290,665 Super User 2024 Season 2 on at
    GL Journal stuck in ''Processing''
    Hi Maria,
     
    I haven't seen this behavior myself. Is this a cloud hosted environment or on-premise? Maybe in between there was an interruption of the connection. Maybe there was another validation. 

    Can you check with the users if they received a summary once the reversal was complete? Usually, there is a form presented with a grid telling the user which vouchers were reversed or not. Each voucher has a summary line indicating the status.

    You can disable the feature by revoking access permissions from the function.
     
  • Maria Nastevska Profile Picture
    Maria Nastevska 145 on at
    GL Journal stuck in ''Processing''
    Hi Ramit,
     
    It is a ledger to ledger journal.
     
    This journal got partially reversed only.
     
    What we have done is, we've restored the PROD DB into UAT, and I tried to click on the ''Reverse entire journal'' again to see what is going to happen with the failed unreversed transactions.
    .
    The remaining lines got reversed.
     
    The client would like to know why that's happening since it has happened several times so far.
     
    Also- is there any way the ''Reverse entire journal'' functionality can be disabled?
     
    Many thanks
    Maria
  • Suggested answer
    Ramit Paul Profile Picture
    Ramit Paul 21,894 Most Valuable Professional on at
    GL Journal stuck in ''Processing''
    Hi,
     
    Can you confirm which type of Journals these are? ledger to ledger only? and if the client faced the issue and resolved it, had all the journal lines were reversed?
     
    There can be many reasons and not any common one, hence please help to understand this in detail.
     

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