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ReportHi All,
I am customizing the OOB Knowledge Article main form in Dynamics 365 Customer Service.
Under:
Summary tab → Related Information section
there are OOB section tabs such as:
- Related Versions
- Related Translations
- Related Categories
- Related Articles
- Related Products
The Related Products tab was accidentally removed from the form, and I need to restore it exactly as it was OOB.
I checked the same Knowledge Article form in a fresh trial environment and found the following OOB configuration:
- Label: Related Products
- Subgrid Name: AssociatedProductsGrid
- Default View: Associated Products
- Tab Icon:
/_imgs/KnowledgeArticle/Product_Association_16.png - Show related records: Yes
- Hide search box: Yes
- Maximum rows: 5
I can manually recreate the subgrid, but the issue is with the OOB tab icon. The modern form designer asks me to select an Image Web Resource, while /_imgs/KnowledgeArticle/Product_Association_16.png is an internal Microsoft image path and is not available as a normal web resource.
What is the supported way to restore the original OOB Related Products tab/control, including its OOB icon?
Is there a way to restore/copy the original OOB component from another environment, or should this be restored through FormXml/solution customization?
I want to avoid creating a custom image or making an unsupported modification and restore the original Microsoft configuration as closely as possible.
Thanks!
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