Hello,
If I have an excel data for import container customization how do I upload it and somehow my fonts become red and I'll get an error like vendor do not exists what would be the step for me to check unless I have to create a configuration package?
Step 1: Prepare the Customization Package
You may have a .zip file or .msapp (for Power Apps), which contains your UI container customization, often exported from another environment.
Ensure it includes:
JSON or XML configuration files
Any required scripts or resource files
Dependencies like solutions, channel providers, or Power Virtual Agents bots (if used)
🔹 Step 2: Go to Power Platform Admin Center
Visit: https://admin.powerplatform.microsoft.com
Choose the environment where your Contact Center is deployed.
Go to Solutions.
🔹 Step 3: Import the Solution (Container Customization)
Click Import.
Select your .zip solution file (from the customization).
Validate dependencies (make sure the target system has required components like channels, workstreams, etc.).
Click Next, then Import.
🔹 Step 4: Apply Custom Container Settings (if UI customization is involved)
If you're customizing the agent desktop or Omnichannel UI, do the following:
Go to Customer Service admin center.
Navigate to:
Agent experience profiles (for agent desktop layout)
Or App profile manager under Omnichannel admin
Select the appropriate profile and:
Modify or apply imported container settings
Assign new controls, panels, or apps to the layout
🔹 Step 5: Validate the Customization
Open the Customer Service workspace or Omnichannel for Customer Service app.
Make sure:
The container loads your custom UI/app correctly
Scripts or components behave as expected
Channels (chat/voice/social) still function correctly
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